Customer Service Advisor

Morrison Water Services part of M Group Services Water Division are the leading service provider in the water and wastewater infrastructure sectors in the UK. We employ circa 2800 people across the UK and we are looking for ambitious individuals who are keen to progress their career in within the Water Sector.

We are responsible for the delivery of multiple long-term frameworks across the UK. From metering to large civil engineering projects, leakage, led replacement schemes, new pipelines, sewage treatment works upgrades and much more

With a 2.1 billion pound order book and turnover at 450 million pounds, we are market leaders in our field. Joining us gives you the scope and ability to work for an organisation who are not only invested in your career, but your future too.

Being a part of Morrison Water Services, you’ll be joining a value-based organisation, we pride ourselves on living our values while we work
- **Safety**: putting health, wellbeing and safety of people first
- **People**: engaging and empowering everyone to deliver and grow
- **Delivery**: helping deliver our clients business needs
- **Integrity**: behaving respectfully and in a sustainable manner to the individual, our communities and the environment, maintaining accountability and honesty in the way we work***

We are currently recruiting for a **Customer Service Advisor** to work on our **Yorkshire Water **contract in **Bradford**.

As a **Customer Service Advisor,** **you will be part of our Customer Team** **who are responsible for managing customer cases in relation to reported water supply problems. You will ensure issues are fully resolved using your negotiation and influencing skills to deliver results which exceed our customers’ expectations, as quickly as possible. You will be part of a dynamic, structured and highly professional team.

**As the **Customer Service Advisor** your duties & responsibilities will include**:

- Update customers on issues they have reported
- Liaise with other departments within the business to get resolutions for customers
- Utilise all systems to ensure that accurate information is available to communicate with customers.
- Liaise with operational staff to ensure site visits and remedial works are completed to resolve complain
- Understand both MUS and YW processes to get the best resolution for the customer as swiftly and effectively you can.
- To interact with colleagues to build relationships and promote working as a team

**Skills & Knowledge Requirements**
- Passionate about Customer Service
- Effective communication skills
- Good time management
- Computer literate
- Ability to act calmly and rationally in a stressful environment
- Flexibility to support the business needs
- An enthusiastic team player
- Learning & Development to be embraced
- An awareness of Health and Safety is also essential

**In return for your skills and expertise, we are offering a competitive benefits package including the below**
- **25** days' annual leave plus 8 days' bank holiday
- Matched Pension Scheme
- Annual Bonus
- Access to our Employee Assistance Programme
- Opportunities to progress in a successful company
- Life Assurance
- The option to take out Personal Accident Insurance
- The ability to partake in Payroll giving

Access to My Rewards which provides amazing reductions on 1000’s of purchases including Mobile Phone, Utility bill & top retail brand discounts.

Here’s a few so you can see the type of saving’s you can make:

- Up to 7% discounts on major supermarkets
- Up to 52% on Cinema tickets
- Up to 33% on holidays and travel
- Up to 10% on restaurants and takeaways
- Up to 25% off gym membership