Customer Service Coordinator

**Customer Service Coordinator**

**About us**

At Gem Scientific - part of the SLS group, a leading distributor of laboratory equipment, consumables, and niche test kits, we are looking for a highly motivated and experienced Customer Service Coordinator to join our team in Batley, West Yorkshire.

Gem Scientific's mission is to continually develop our staff, products, and the services we offer to exceed our customer and employee expectations. We strive to add real value to our clients by delivering the highest quality products and services supported with our professional, flexible, and personal approach. We are very customer-focused, and our success is thanks to the personal service we offer.

**Job Summary**

As a Customer Service Coordinator you will be managing a portfolio of customers, you will have the opportunity to build good relationships with those customers which will also allow you to be reactive to issues before they become a problem. Providing excellent customer service should be a passion of yours, where you love to go the extra mile and take huge amounts of pride in your work.

**Key Responsibilities**

The Customer Service Coordinator will be responsible for:

- Communicating with existing customers to understand their needs and requirements and identify sales opportunities.
- Cross-sell and up-sell additional services and products.
- Manage all opportunities through the company CRM, and close deals to secure revenue.
- Actively make sure that customers are satisfied with their purchases.
- Clearly communicate customer requirements internally to ensure customer and company expectations are met.
- Collaborate with the Sales Team to implement the company’s sales strategy to achieve company objectives.
- Produce an action plan for sales activity that is to be regularly updated.
- Understand each customer’s buying process and execute a defined sales process while adapting to each customer’s situation.
- Ensure individual key performance indicators are met.

**Who we are looking for**

The successful Customer Service Coordinator will have.
- Essential experience_
- Experience working in a Sales Admin role using a CRM.
- Strong administration skills and attention to detail.
- Ability to multi-task and prioritise your workload.
- Time management skills.
- Excellent written and verbal communication and presentation skills.
- Proficient in Excel.
- A track record in meeting goals.
- Ability to use own initiative and have the confidence to identify and develop relationships with key decision makers in target organisations.
- A strong team player capable of working towards individual and team targets.
- Hard working, self-motivated and enthusiastic.
- Experience with Sage 50.
- Experience in the industry would be nice, but product training will be provided.
- Experience in warm calling current customers with the ability to upsell.

**What we offer**

Alongside our commitment to your professional & personal development, Customer Service Coordinator will also receive a generous benefits package including:

- 25 days annual leave plus Bank Holidays
- Company pension
- Enhanced Maternity & Paternity leave
- Small, friendly, & sociable teams with staff events
- Career opportunities for development & progression
- Company profit bonus schemes
- 24/7 Employee Assistance Programme

GEM is proud to be an equal opportunity workplace and is an affirmative action employer. In recruiting for our team, we welcome the unique contributions that you can bring in terms of their education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

Pay: From £24,570.00 per year

Additional pay:

- Yearly bonus

**Benefits**:

- Bereavement leave
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- On-site parking
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Batley, WF17 8LL: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What are your salary expectations?

Work authorisation:

- United Kingdom (required)

Work Location: In person