Front of House Patient Coordinator Private Clinic

3 days ago

London, United Kingdom Liberty Resourcing Full time

**Job Title: Front of House Patient Coordinator
- Administration Assistant for Private GP Clinic**

**Salary - Up to £29,000 per year plus 20days hol plus bank hols and Christmas holidays**

**Hours: Full-time 9am to 6pm Mon - Fri**

**Location: Central London**

**Type of role - Permanent**

**Start Date - ASAP**

**Accountable to: Clinic Manager**

**Our client is a Private GP Clinic based in Central London who are renowned for their work and have a passion for assisting their patients and families through their journey and also looking after their staff. Due to expansion we are seeking a Frontof House Administration and Liaison Assistant who will be the front of the Clinic with excellent service skills and the ability to liaise with the patients daily, assist the team, deal with bookings, appointments, schedules, administrative duties, updatingthe Hadoc system, liaising with patients ensuring they are receiving the very best service from start to finish and working alongside the Clinic Manager for audit and CQC regulation legislation.**

**Skills**
- Must have excellent verbal and non-verbal communication skills
- Ability to deal with difficult situations delicately and professionally
- High attention to detail, able to troubleshoot, problem solve and have compliance orientated skills
- Work in a team environment, but also on own initiative with the ability to prioritise workload and able to work to strict deadlines

**Responsibilities**

**Patient Pathway at the start of treatment**
- on a timely basis complete checklist on each patient to ensure all admin tasks are completed prior to them starting treatment
- manage the checklist to ensure screening test results, treatment plan and costs for treatment provided prior to the patient commencing treatment
- liaising with the patient and internal departments to ensure the patient pathway is being adhered to at the initial stage, before the patient commences treatment
- extract reports weekly/monthly and audit to ensure compliance standard met with checklists
- respond to patient inquiries and informal complaints to resolution, escalating when appropriate
- ensure the patient pathway is in line and compliant with guidelines

**Patient Liaison at the end of treatment and ongoing support**
- contacting patient half-way through to ensure all satisfactory
- writing to patients and other professionals or referrers as appropriate
- serves and protects the health care of the patient by adhering to professional standards, clinic policies and procedures within regulations
- assist the Clinic Manager with site preparation of audits with the CQC regulatory inspections
- complete annual mandatory online training and any specific training required to enhance skills and experience for the role

If you are working within Private Healthcare and have excellent administration and patient liaison skills and seeking the next step within your career send us your CV and we shall respond. All applicants must be eligible to work in the UK

  • Private Patient Front of House Officer

    5 days ago

    London, United Kingdom Barts Health NHS Trust Full time

    We require a Private Patient Front of House Officer to join a developing private patient team in Barts Health. The post was recently created within Barts Health NHS Trust with the objective to help grow the Trusts private patient business beyond the existing successful level of private patient business at St Bartholomew’s Hospital. The Government has...

  • Front of House

    2 weeks ago

    London Area, United Kingdom Wimpole Clinic Full time £25,000 - £35,000 per year

    We are seeking a professional, friendly and well-presented Front of House team member to join our busy hair transplant clinic. As the first point of contact for our patients, you will play a vital role in creating a welcoming and professional experience – both in person and over the phone.You will support the clinical and consultation teams by managing...

  • Front of House Manager

    3 days ago

    Greater London, United Kingdom King Healthcare Ltd. Full time

    Position titleFront of House Manager (Patient Services)Description**Front of House Manager (Patient Services)****Location:** Central London **Contract:** Full-time, on-site **Salary:** £38,000-£40,000We are looking for an exceptional Front of House Manager to lead our patient services team and deliver a world-class, concierge-level experience. This is a...

  • Front of House Patient Concierge/receptionist

    7 days ago

    London, United Kingdom The Wimpole Clinic Ltd Full time

    **ABOUT WIMPOLE CLINIC** The Wimpole Clinic is an award winning hair transplant clinic in the UK, with surgical theatres located in heart of London, Birmingham, Manchester, Newcastle & Nottingham. In addition, we have pre and post-op clinics for consultations and aftercare in Oxford, Bristol, Brighton & Leicester. Our clinic is registered with The Care...

  • Front of House Assistant/porter

    2 weeks ago

    London, United Kingdom Cleveland Clinic London Full time

    Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare._ - We believe that every life deserves world class healthcare._ Job Summary Salary: £24,358 Hours: Rota including weekends and nights. Location: Rotation between sites of 33 Grosvenor Place, London SW1X 7HY, 24 Portland Place, London W1B 1LU and 55...

  • Front of House Assistant/porter

    1 week ago

    London, United Kingdom Cleveland Clinic London Full time

    Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare._ - We believe that every life deserves world class healthcare._ Job Summary Salary: £24,358 Hours: Rota including weekends and nights, 37.5 hours per week over 5 days. Location: Rotation between sites of 33 Grosvenor Place, London SW1X 7HY, 24 Portland...

  • Front of House Coordinator

    1 week ago

    London, United Kingdom Centre for Surgery Full time

    **Job Title**: Front of House Coordinator **Salary**:£25,000 - £28,000 per year **Location**:Baker Street, Marylebone **Start Date**: ASAP **About the Role** We are looking for an enthusiastic, service-oriented Front of House Coordinator with strong customer service experience and excellent written communication skills to join our clinic. You’ll...

  • GP/Health Centre Private Patient Coordinator

    1 week ago

    London, United Kingdom HCA Healthcare UK Full time

    GP/Health Centre Private Patient Coordinator – London Location: London, Marylebone Area – Prestigious Private GP & Health Clinic Hours: Full-time (Monday to Friday) Shifts: Rotating early and late shifts between 7:30am – 7:30pm Contract Type: Permanent Salary £30000-£35000 depending on experience + plus a vast array of benefits, including private...

  • GP/Health Centre Private Patient Coordinator

    1 week ago

    London, United Kingdom HCA Healthcare UK Full time

    GP/Health Centre Private Patient Coordinator – London Location: London, Marylebone Area – Prestigious Private GP & Health Clinic Hours: Full-time (Monday to Friday) Shifts: Rotating early and late shifts between 7:30am – 7:30pm Contract Type: Permanent Salary £30000-£35000 depending on experience + plus a vast array of benefits, including...

  • GP/Health Centre Private Patient Coordinator

    1 week ago

    London, United Kingdom HCA Healthcare UK Full time

    GP/Health Centre Private Patient Coordinator – LondonLocation: London, Marylebone Area – Prestigious Private GP & Health ClinicHours: Full-time (Monday to Friday)Shifts: Rotating early and late shifts between 7:30am – 7:30pmContract Type: PermanentSalary £30000-£35000 depending on experience + plus a vast array of benefits, including private medical...