Front of House Coordinator

3 days ago

London, United Kingdom Centre for Surgery Full time

**Job Title**: Front of House Coordinator

**Salary**:£25,000 - £28,000 per year

**Location**:Baker Street, Marylebone

**Start Date**: ASAP

**About the Role**

We are looking for an enthusiastic, service-oriented Front of House Coordinator with

strong customer service experience and excellent written communication skills to join

our clinic. You’ll play a vital role in welcoming patients, ensuring their satisfaction,

and managing the reception area of our cutting-edge cosmetic surgery facility.

**Key Responsibilities**
- Front Desk Management: Serve as the first point of contact for walk-in patients, providing a welcoming and professional presence.
- Customer Service & Support: Enhance patient satisfaction by addressing inquiries and low-level complaints with empathy and efficiency.
- Doctor & Patient Coordination: Support practitioners during consultations and manage room allocations to ensure a smooth clinic experience.
- Scheduling & Diary Management: Oversee clinic scheduling to optimise patient and doctor flow, minimising wait times.
- Telephone & Communication: Efficiently handle phone inquiries to maintain patient engagement and streamline communication across the clinic.

**About You**

**We’re looking for a positive, professional individual who**:

- Has prior customer service experience and a knack for engaging with patients.
- Communicates clearly, with strong written and verbal skills.
- Can stay organised in a dynamic environment, maintaining focus on patient experience.
- Is motivated to grow and advance within the clinic.

**Why Join Us?**

Excel in this role, and you’ll have the opportunity to advance within our team, with

pathways into our sales and customer service program. Success here can lead to a

patient coordinator position, focusing on conversions and revenue.

**Equal Opportunity Commitmen**t

We are an equal-opportunity employer, committed to treating all individuals fairly,

with dignity and respect, ensuring no discrimination on the basis of age, disability,

gender reassignment, marital status, pregnancy, race, religion, sex, or sexual

orientation.

Pay: £25,000.00-£28,000.00 per year

**Benefits**:

- Company events
- Employee discount
- Enhanced maternity leave
- Sick pay

Work Location: In person

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