Front of House Assistant/porter

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare._
- We believe that every life deserves world class healthcare._

Job Summary

Salary: £24,358

Hours: Rota including weekends and nights.

Location: Rotation between sites of 33 Grosvenor Place, London SW1X 7HY, 24 Portland Place, London W1B 1LU and 55 Moorgate, London, EC2R 6BH

Contract: Permanent

What are we looking for?

Cleveland Clinic London are looking to recruit a Front of House Assistant/Hospital Porter, with hospitality experience, to be the front-line ambassador for Cleveland Clinic London. You will act as the first point of contact to welcome and assist all patients, visitors and caregivers. Please note this is not exclusively a Reception or Front of House restaurant position in terms of responsibilities.

What makes us different?

Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.

What will your duties include?- Transfers patients between various areas of the hospital, ensuring their safety and dignity at all times- Creates a welcoming environment for our patients, visitors and caregivers by demonstrating care, empathy and team work- Assists with the replacement and transportation of medical gas cylinders in accordance with policies and procedures- Operates the hospital mailroom and provides a postal distribution service to patients and caregivers- Adheres to policies and procedures and attends all mandatory training or courses specific to the role- Accompanies patients to their room and other areas, explains hospital facilities/services, and provides a comprehensive room orientation- Transfers patients using beds, wheelchairs and stretchers - Assists with the safe handling and transportation of luggage, medical equipment and other items- Parks vehicles in the designated parking facilities - Books all visitors in the visitor management systems in place and coordinates their arrival - Answers calls promptly, takes clear messages, and makes accurate notes

What we need from you?- Experience in Hospitality role/setting.- High School Diploma/ General Educational Development (desired)- Experience in assisting patients/visitors within a supportive role- Experience in Front of House roles/Hospital Porter within hospitality- Proven ability to work independently or as part of a team- Driving License (preferred)- Caring and compassionate nature- Proficient level of written and verbal English- High level of emotional intelligence, empathy and integrity- Punctuality, accountability, and reliability

What we can offer you?

We are offering an array of benefits to compliment working for a not-for-profit market leader, some of our benefits include:
- 25 days Annual leave plus 8 days Bank holiday a year- Auto-Enrolment of 5% pension - Cleveland contribute 10% through Salary Exchange- Private Medical Insurance and Private Dental Insurance- Life Assurance- Discounted gym facilities in our Admin Office Building- Employee Assistance Programme- Seasonal Ticket Loans- Child Care Vouchers

Who we are?

Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.

With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.

Disclosure and Barring Service (DBS) Check

“Let’s deliver World Class care together”
- As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity._