Front of House Manager
2 days ago
Position titleFront of House Manager (Patient Services)Description**Front of House Manager (Patient Services)****Location:** Central London **Contract:** Full-time, on-site **Salary:** £38,000-£40,000We are looking for an exceptional Front of House Manager to lead our patient services team and deliver a world-class, concierge-level experience. This is a hands-on leadership role at the heart of a premium clinical environment, ensuring every patient journey is calm, seamless and expertly coordinated.**What you’ll do*** Lead our Reception/Front of House team and create a warm, elegant and reassuring patient experience.* Coordinate busy clinic diaries, patient flow and same-day treatments with precision.* Maintain high-quality administration: EMR accuracy, reports, payments, and compliance.* Support and coach the FOH team; ensure effective rotas and smooth daily operations.* Work closely with clinicians, nursing and imaging teams to keep clinics running on time.* Uphold GDPR, CQC and safety standards; contribute to continuous service improvement.**What we’re looking for*** 2–3+ years’ experience in premium healthcare, luxury hospitality, or similar FOH leadership.* Outstanding communication and impeccable written English.* Strong organisational skills and confidence managing multiple diaries in a fast-paced setting.* Calm, polished, patient-centred approach with excellent judgement and discretion.* High accuracy with EMR/CRM systems, payments and documentation.**Desirable:** experience in private healthcare (ideally ophthalmology), exposure to clinical trials scheduling, and familiarity with CQC frameworks.You’ll be part of a respected specialist clinic, leading a friendly and motivated team, and shaping a high-end patient experience that genuinely makes a difference.**Get in touch**Send your CV to adam@kinghealthcare.co.uk or call / message Becky on 07912074756Job LocationLondon
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