Front Of House Manager

10 hours ago

Greater London, United Kingdom Robert Walters Full time

A prestigious London workspace is seeking a Front of House Manager to deliver an exceptional member experience for a single financial services client. This role offers the opportunity to set the standard for workplace hospitality within a design‑led, flexible office environment that promotes wellbeing, productivity, and connection. You will lead a dedicated team, shape workplace culture, and ensure every interaction and detail is flawlessly delivered in an environment designed to help people thrive. What You Will Do Oversee daily front of house operations, maintaining exceptional standards across reception and communal areas. Lead, motivate, and develop the Member Experience team through clear objectives, regular one‑to‑ones, training, and feedback. Partner with the General Manager on recruitment, inductions, probation reviews, and appraisals to build a high‑performing team. Build strong member relationships by understanding business needs and consistently exceeding expectations. Uphold company policies, procedures, and brand standards, acting as a senior presence when management is absent. Manage amenity stock levels, ordering, and deliveries within budget. Coordinate with wider teams to deliver weekly and monthly operational tasks on time. Ensure prompt, thoughtful handling of member requests and meeting room services. Liaise with facilities, maintenance, and cleaning teams to maintain presentation standards and health & safety compliance. What You Will Bring Proven experience in hospitality environments serving corporate clients, with a strong focus on exceptional service delivery. Experience leading or supervising teams, including performance management, training, and ongoing development. Excellent verbal and written communication skills, with the ability to engage confidently at all levels. Strong organisational skills with the ability to manage priorities and maintain attention to detail in fast‑paced settings. A customer‑focused approach developed through front of house or similar service‑led roles. High standards of professionalism, integrity, and personal presentation. Experience handling administrative and financial processes, including billing queries, purchase orders (e.g. SAP), petty cash, and budget monitoring. Confident working cross‑functionally, particularly with facilities teams, to maintain building standards. Skilled in handling complaints sensitively and escalating issues appropriately. GCSEs or equivalent qualifications suitable for customer‑facing roles. If this sounds like you, apply today Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates. #J-18808-Ljbffr

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