Junior Customer Service Assistant
2 weeks ago
**Role Overview**
As a Junior Customer Service Assistant, you will be the face of our clients' brands, providing outstanding service and support to customers. This is an entry-level position ideal for someone looking to build a career in marketing, sales, or customer relations.
**Key Responsibilities**
- Deliver excellent customer service in face-to-face, event, or residential environments
- Communicate clearly and effectively with customers about products and services
- Assist with enquiries, resolve basic issues, and escalate more complex matters when necessary
- Provide feedback and insights from customers to support campaign improvements
- Maintain a high standard of professionalism and represent client brands positively
- Support the setup and delivery of marketing events and campaigns
- Work collaboratively with the team to achieve customer satisfaction targets
**Requirements**:
- Strong communication and interpersonal skills
- Friendly, approachable, and customer-focused attitude
- Ability to work both independently and as part of a team
- Willingness to learn and take on new challenges
- Previous experience in customer service or sales is a plus but not essential
- Keen interest in marketing and brand engagement
**What We Offer**
- Ongoing training and support
- Clear career development and progression opportunities
- A collaborative, energetic work environment
- Team incentives and regular social events
**If you are enthusiastic, driven, and ready to start your career in customer service and marketing, we’d love to hear from you.**
Pay: From £30,000.00 per year
Additional pay:
- Bonus scheme
- Yearly bonus
**Benefits**:
- Additional leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Work authorisation:
- United Kingdom (required)
**Location**:
- Manchester M2 6LW (required)
Work Location: In person
Application deadline: 01/06/2025
Expected start date: 02/06/2025
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