Junior Customer Service Executive

1 week ago

Manchester, United Kingdom PROSPECTS LAND ACQUISITIONS LIMITED Full time

**Junior Customer Service Executive**

We are seeking a proactive and customer-focused Junior Customer Service Executive to join our direct marketing team. In this entry-level role, you will be responsible for assisting customers with their inquiries, providing support for products and services, and ensuring a seamless customer experience. You will also collaborate with the marketing team to ensure customer feedback is used to enhance future campaigns. This is an excellent opportunity for someone eager to start their career in customer service and marketing.

**Key Responsibilities**:

- Assist with processing orders, returns, exchanges, and other customer requests, ensuring accuracy and satisfaction.
- Resolve customer complaints, issues, or concerns in a professional and timely manner, escalating when necessary to senior staff.
- Track customer feedback and communicate insights to the marketing team to improve products, services, and customer experiences.
- Support the implementation of direct marketing campaigns by answering questions and providing customers with details on current promotions, new products, and special offers.
- Maintain customer records in the CRM system, ensuring all interactions are logged accurately and any follow-up actions are taken.
- Collaborate with the sales and marketing teams to ensure that customer needs are met and expectations are exceeded.
- Assist in maintaining a high level of customer satisfaction by offering proactive solutions and continuous support.
- Monitor customer satisfaction and work with the team to improve service quality and operational efficiency.
- Assist in administrative tasks, including handling customer complaints, managing customer data, and preparing reports.

**Skills and Qualifications**:

- Strong verbal and written communication skills with the ability to interact professionally with customers.
- Ability to resolve customer issues in a calm and efficient manner, ensuring a positive customer experience.
- Basic understanding of direct marketing campaigns and how to support them effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems.
- Strong attention to detail and the ability to track customer interactions accurately.
- Organisational skills, with the ability to manage multiple tasks and priorities in a fast-paced environment.
- A customer-first mindset, with a passion for helping others and providing excellent service.
- Ability to work both independently and as part of a team.

**Why Join Us**:

- Opportunity to gain hands-on experience in customer service and direct marketing.
- Work in a dynamic and supportive team environment.
- Training and development opportunities to help you grow in the customer service and marketing fields.
- Career advancement opportunities within the company.

Pay: From £30,000.00 per year

Additional pay:

- Bonus scheme
- Performance bonus
- Yearly bonus

**Benefits**:

- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Manchester M16: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 22/12/2024
Expected start date: 23/12/2024

  • Junior Customer Service Executive

    1 week ago

    Manchester, United Kingdom EVER GREENS SERVICES LIMITED Full time

    **Role Overview** As a **Junior Customer Service Executive**, you will serve as the bridge between customers and our clients, ensuring every interaction is professional, friendly, and effective. You'll gain hands-on experience in both marketing and customer service while developing the soft skills essential for long-term career growth. **Key...

  • Junior Business Development Executive

    3 days ago

    Manchester, United Kingdom Pareto Full time

    Job Title: **Junior Business Development Executive** Location: Manchester **Salary**: £32k basic salary, + £10k OTE Sector: Tech Our client are a multi-award winning Tech start up that has seriously ambitious growth plans over the next couple of years. They’ve just received substantial, 7 figure funding, an exciting time to join them in a very high...

  • Junior Customer Service Support Executive

    3 days ago

    Manchester, United Kingdom Duval Associates Ltd Full time

    **Junior Customer Service Support Executive - Graduate Sales Support -** A phenomenal entry level role for someone with outstanding communication skills and a natural way with customers, on the phone and some video calls! A home based or hybrid role - We are open to where you live. **A really good competitive starting salary and real live progression **_Full...

  • Junior Customer Service Marketing Specialist

    5 days ago

    Manchester, United Kingdom EVER GREENS SERVICES LIMITED Full time

    **The Role** As a **Junior Customer Service Marketing Specialist**, you’ll be at the forefront of engaging customers and promoting our client brands. Your role involves handling customer enquiries with professionalism and enthusiasm, while also assisting the marketing team in campaign execution and customer feedback analysis. This is a fantastic...

  • Junior Customer Service Assistant

    2 weeks ago

    Manchester, United Kingdom EVER GREENS SERVICES LIMITED Full time

    **Role Overview**: As a Junior Customer Service Assistant, you’ll be the face of our clients during marketing campaigns, ensuring every customer has a positive and professional experience. This entry-level position is ideal for someone looking to develop customer-facing skills and grow within the marketing industry. **Key Responsibilities**: - Greet and...

  • Junior Sales Executive

    1 week ago

    Manchester, United Kingdom Michael Rose London Full time

    Get AI-powered advice on this job and more exclusive features.Michael Rose London is a prestigious jewellery brand with over 40 years of experience in providing outstanding jewellery and customer service to its clients. With two boutique stores located in the prestigious Burlington Arcade in Mayfair, Michael Rose offers a unique, informative, and welcoming...

  • Junior Campaign Executive

    4 days ago

    Manchester, New Hampshire, United Kingdom Resolve Full time

    Junior Campaign Executive – Full-Time, On-Site (Manchester) Manchester | Full-time | Monday–Friday | Immediate Start | Salary + Performance IncentivesResolve Collective works with some of the UK's most recognised brands — from household names in energy, telecoms and consumer services. We're expanding our Manchester team and looking for ambitious...

  • Junior Account Executive

    2 weeks ago

    Manchester, United Kingdom McCann - ME WW Full time

    **Junior Account Executive** **Location**: Prestbury, Cheshire (Hybrid working) Ghosts. A swimming pool. A cat named Tom. At McCann Manchester, it’s fair to say we’re a little different. Here the people make the agency, they are what makes our work so unique. That’s why we’re on the look-out for the people who will fit best. We’re a creative...

  • Junior Customer Service Sales Advisor

    5 days ago

    Manchester, United Kingdom INFINITYGLOBAL HOLDING LTD. Full time

    **The Role**: As a Junior Customer Service Sales Advisor, you will be the first point of contact for potential customers. Your focus will be to provide a great customer experience while promoting client products and services. This entry-level role is perfect for someone who enjoys working with people and is looking to grow within a marketing and sales...

  • Junior Campaign Executive

    1 week ago

    Manchester, United Kingdom Resolve Full time

    Junior Campaign Executive – Full-Time, On-Site (Manchester)&##128205; Manchester | Full-time | Monday–Friday | Immediate Start | Salary + Performance Incentives Resolve Collective works with some of the UK’s most recognised brands — from household names in energy, telecoms and consumer services. We’re expanding our Manchester team and looking for...