Junior Customer Service Agent

2 weeks ago


Manchester, United Kingdom SPARKLERS MANCHESTER LTD Full time

As a Junior Customer Service Agent, you will be the first point of contact for customers, representing our clients' brands with professionalism and enthusiasm. You will handle customer inquiries, resolve issues, and provide product information to enhance customer satisfaction and loyalty. This is an excellent opportunity to develop your communication and problem-solving skills within a supportive and energetic team.

**Responsibilities**:

- Provide accurate product information and assist customers in understanding the benefits and features of the products/services.
- Resolve customer complaints and issues promptly and professionally.
- Maintain a positive and empathetic attitude while interacting with customers.
- Record customer feedback and report insights to the management team.
- Assist in processing orders, returns, and exchanges as needed.
- Collaborate with the sales and marketing teams to ensure a seamless customer experience.
- Continuously learn about the products and services to offer informed assistance.
- Support the execution of promotional events and campaigns as needed.

**Requirements**:

- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a customer-focused mindset.
- Friendly and approachable personality with a positive attitude.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to learn and adapt to different customer service scenarios.
- Availability to work flexible hours, including weekends and holidays.
- Previous experience in customer service, retail, or sales is a plus but not required.

**Benefits**:

- Comprehensive training and development programmes.
- Opportunities for career growth within the company.
- Fun and supportive team culture with regular team-building activities.
- Recognition and rewards for exceptional performance.

**How to Apply**:
If you are passionate about delivering excellent customer service and are eager to grow your career in a dynamic marketing environment, we want to hear from you

Pay: From £30,000.00 per year

Additional pay:

- Bonus scheme
- Performance bonus
- Yearly bonus

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Application deadline: 07/03/2025
Expected start date: 10/03/2025



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