Customer Service Agent
19 hours ago
Are you a dedicated and customer-focused professional looking for a rewarding career opportunity? Join our dynamic customer service team as a Customer Service Agent. In this role, you will play a crucial role in providing exceptional customer service by handling both inbound and outbound calls from our valued clients.
As a Customer Service Agent, your primary responsibility will be to assist clients who are experiencing difficulties in making changes to their insurance policies online, processing payments, or requesting cancellations. Your proactive approach and effective strategies will be instrumental in saving policies whenever possible, ensuring the utmost satisfaction for our clients.
**Responsibilities**:
- Handle inbound and outbound calls from clients, assisting with insurance policy changes, payments, and cancellations.
- Utilize persuasive communication techniques and negotiation skills to proactively retain policies in cases where clients express a desire to cancel.
- Take responsibility for requoting policies with different underwriters if changes are not possible due to underwriter decline or system error, ensuring alternative coverage options with the necessary modifications.
- Accurately document and update client interactions, policy changes, and policy information using our internal systems.
**Requirements**:
- Previous experience in customer service, preferably in a call center or insurance-related role.
- Excellent verbal and written communication skills, with the ability to build rapport and engage effectively with clients.
- Strong negotiation and persuasion skills to encourage policy retention.
- Empathy and the ability to understand and address clients' concerns and needs.
- Good problem-solving skills to assess client situations and provide appropriate solutions.
- Ability to work well under pressure in a fast-paced environment.
- Attention to detail and accuracy in documenting client interactions and policy changes.
- Proficient in computer literacy.
**Benefits**:
- Competitive starting salary
- Annual Bonus
- Career Growth opportunities
- Supportive Team Culture
- Flexible shifts
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