Junior Customer Service Associate
2 weeks ago
**Role Overview**
As a Junior Customer Service Associate, you’ll be the first point of contact between our company and customers. You’ll play a key role in ensuring customer satisfaction by responding to queries, handling feedback, and supporting marketing initiatives with professionalism and enthusiasm.
**Key Responsibilities**
- Engage with customers in a friendly, professional, and efficient manner
- Handle customer enquiries, provide accurate information, and resolve issues
- Support promotional campaigns by answering questions and collecting feedback
- Assist with updating customer records and tracking communication
- Collaborate with the marketing and events teams to ensure smooth campaign execution
- Identify common customer issues and share insights with the wider team
- Uphold a positive brand image at all times
**Requirements**:
- Excellent communication and interpersonal skills
- A friendly, approachable, and proactive attitude
- Strong problem-solving skills and attention to detail
- Basic understanding of marketing or customer service principles is a plus
- Good organisational and time-management skills
- Ability to work independently and as part of a team
- Willingness to learn and grow within a marketing environment
**What We Offer**
- Full training and ongoing support
- Opportunities for progression within the business
- A fun and collaborative work environment
- Regular team activities and performance incentives
Pay: From £30,000.00 per year
Additional pay:
- Bonus scheme
- Yearly bonus
**Benefits**:
- Additional leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Work authorisation:
- United Kingdom (required)
**Location**:
- Manchester M2 6LW (required)
Work Location: In person
Application deadline: 01/06/2025
Expected start date: 02/06/2025
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