Junior Customer Service Associate
2 weeks ago
**Role Overview**:
As a Junior Customer Service Associate, you will be the face and voice of our customer service operations. You will be responsible for answering customer queries, assisting with inquiries, and ensuring a positive experience for all our customers. You’ll work alongside a friendly, goal-oriented team that thrives on delivering excellent service and supporting exciting direct marketing campaigns.
**Key Responsibilities**:
- Handle customer inquiries and provide timely, accurate information.
- Support the customer journey by promoting services and products to ensure customer satisfaction.
- Resolve issues or concerns with professionalism and care, ensuring that customers feel valued.
- Maintain accurate records of customer interactions, feedback, and queries.
- Work with the marketing team to ensure alignment of messaging and services.
- Achieve individual and team targets related to customer satisfaction and service quality.
- Participate in regular training and development sessions to enhance your skills and knowledge.
- Provide support for marketing campaigns by contacting potential leads and helping with follow-ups.
**What We’re Looking For**:
- Excellent verbal and written communication skills.
- A friendly, customer-focused approach with a professional and approachable attitude.
- Strong problem-solving skills and the ability to handle customer concerns effectively.
- Motivated, self-driven, and eager to contribute to the success of the team.
- Previous experience in customer service or a similar role is a plus but not essential — training will be provided.
- Ability to thrive in a fast-paced and target-driven environment.
**What We Offer**:
- Full training and development to help you excel in the role.
- A clear career progression path within a growing company.
- A fun, dynamic team culture with regular incentives and rewards.
- Opportunities to work with high-profile clients and well-known brands.
**How to Apply**:
If you are passionate about customer service and excited about starting a career in direct marketing, we'd love to hear from you Send your CV and cover letter today to begin your journey with us.
Pay: From £30,000.00 per year
Additional pay:
- Bonus scheme
- Performance bonus
- Yearly bonus
**Benefits**:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Work authorisation:
- United Kingdom (required)
**Location**:
- Manchester M2 6LW (required)
Work Location: In person
Application deadline: 18/05/2025
Expected start date: 19/05/2025
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