Junior Customer Service Officer
2 weeks ago
**Role Overview**:
As a **Junior Customer Service Officer**, you’ll play a key role in ensuring customers receive the best possible experience during our marketing campaigns. You’ll act as the bridge between clients, customers, and our marketing team — providing assistance, answering queries, and ensuring every interaction reflects our brand’s professionalism and care. This is a great opportunity for someone who enjoys helping others and is eager to develop a career in customer service and marketing.
**Key Responsibilities**:
- Deliver outstanding customer service during marketing events and campaigns.
- Engage with customers in person and over the phone to provide information about products and services.
- Handle enquiries, feedback, and concerns in a professional and timely manner.
- Support the marketing team in promoting client brands and ensuring customer satisfaction.
- Maintain accurate records of customer interactions and feedback.
- Collaborate with colleagues to ensure smooth campaign operations.
- Participate in training to enhance communication and customer service skills.
**What We’re Looking For**:
- Excellent communication and interpersonal skills.
- Friendly, approachable, and professional manner.
- Strong problem-solving and listening skills.
- Positive attitude with a willingness to learn.
- Ability to work effectively in a fast-paced team environment.
- No previous experience required, full training provided.
**What We Offer**:
- Comprehensive training and one-to-one mentorship.
- Clear opportunities for career progression within customer service and marketing.
- Supportive and collaborative team culture.
**Begin your career with us today**:
Pay: From £30,000.00 per year
**Benefits**:
- Additional leave
- Bereavement leave
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Work authorisation:
- United Kingdom (required)
**Location**:
- England M2 6FW (required)
Work Location: In person
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