Junior Customer Service Representative

2 days ago


Manchester, United Kingdom EVER GREENS SERVICES LIMITED Full time

**Role Overview**:
As a Junior Customer Service Representative, you will be the first point of contact for clients and customers, assisting with enquiries, providing information about our marketing services, and ensuring a positive experience. This role offers excellent development opportunities in a fast-paced marketing environment.

**Key Responsibilities**:

- Provide accurate information about the company’s marketing services and campaigns
- Log and track customer interactions using CRM software
- Resolve basic issues or escalate complex concerns to senior team members
- Support the team in processing orders, bookings, and client requests
- Help maintain customer satisfaction by delivering exceptional service
- Collaborate with marketing and sales teams to ensure smooth communication
- Contribute ideas for improving customer service processes and customer experience

**Requirements**:

- Excellent communication and interpersonal skills
- Friendly and patient approach with strong problem-solving abilities
- Basic computer literacy and willingness to learn CRM and other software
- Ability to manage multiple enquiries efficiently and maintain attention to detail
- Team-oriented mindset and eagerness to contribute to a positive work environment
- Previous customer service experience is desirable but not essential

**What We Offer**:

- Full training and mentoring
- Opportunities for career progression within the company
- Supportive and collaborative team culture

Join us as we strive to deliver outstanding service while fostering a supportive work environment

Pay: From £30,000.00 per year

Additional pay:

- Bonus scheme
- Yearly bonus

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

**Location**:

- Manchester M2 (required)

Work Location: In person

Application deadline: 15/06/2025
Expected start date: 16/06/2025



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