IT Service Desk Team Lead

3 days ago

Manchester, United Kingdom Oliver James Associates Full time

We're looking for an IT Operations Lead to join an industry leading organisation that are going through a period of growth due to continued success (Even during the last few years)

You'd be joining to lead their Service Desk Environment - a small but dedicated team, you remit covering both Application and Infrastructure.

Their solutions help their clients better connect with the communities they serve, using Data Science etc to create positive customer engagement in the most efficient & effective way possible
- addressing significant challenges within this space.

You would play a vital role in this companies growth moving forwards. You'll be at the forefront of ensuring the seamless operations of both IT, Infrastructure and Application Support.

The leadership & direction you provide will drive process improvement practices and further empower data driven decision making

Key Responsibilities:

- Proactively identify & address issues to minimise downtime, ensuring optimal performance.
- Work closely with the development team to maintain and improve system reliability
- Lead new initiatives to enhance service desk best practice
- Implement best practice for Incident Management, resolution and efficiency
- Collaborate with wide stakeholders to optimise system performance
- Lead and mentor a team of support analysts.

We're looking for someone from either an IT Support or Application support background that is used to driving efficiency and best practice across a team. This is not a hands on role but is focused around driving performance and efficiency

This is a fantastic opportunity for someone looking to work in a fast paced environment who enjoys problem solving and bringing the best out of people

A flexible hybrid role, you must be a commutable distance from Manchester for a couple of days a week in the office.

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