Service Desk Manager
3 weeks ago
Service Desk Manager – 6-Month Contract (Manchester) Day Rate: Up to £300 (Inside IR35) Start: ASAP Overview We’re looking for an experienced Service Desk Manager to join a major FMCG organisation in Manchester. This is a 6-month contract covering a long-term absence within the team. You’ll be responsible for leading the service desk function, ensuring the smooth delivery of IT support across the business. Key Responsibilities • Manage and support the day-to-day operations of the Service Desk • Lead, mentor, and develop a team of support analysts • Ensure SLAs, KPIs, and service quality targets are consistently met • Act as the main escalation point for technical and service-related issues • Work closely with wider IT teams to drive continuous improvement • Oversee incident, request, and problem management processes • Produce regular service performance reports for senior stakeholders • Support ongoing IT initiatives and contribute to service enhancements Requirements • Proven experience as a Service Desk Manager or similar IT leadership role • Strong background leading support teams in fast-paced environments • FMCG or similarly high-volume sector experience (preferred) • Excellent communication, stakeholder management, and leadership skills • Strong understanding of ITIL practices and service management processes • Ability to manage priorities and maintain service stability during busy periods Location Manchester – on-site How to Apply If you’re an experienced Service Desk Manager available for a 6-month contract, Apply Now
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Customer and service desk Manager
1 hour ago
Manchester M, United Kingdom Field Service Solutions Full timeService Desk Manager We are a growing and forward looking service business founded in 2016. We are market leaders in outsourced service and maintenance in the beverage industry. The role on offer in currently to cover maternity leave but, due to contracts, we expect the structrue to change with new positons within the 12 months.The responsibilities of the...
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Service Desk Manager
5 days ago
Manchester, United Kingdom Clarify Consultancy Full timeOverview Our client, a national technology company, is looking to recruit a passionate and experienced Service Desk Manager to lead a high-performing team and drive service excellence. As Service Desk Manager, youll be the heartbeat of IT support operations. Overseeing the day-to-day running of the Service Desk, ensuring timely resolution of incidents and...
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Service Desk Manager
3 weeks ago
Manchester, United Kingdom Premier Group Full timeService Desk Manager – 6-Month Contract (Manchester) Day Rate: Up to £300 (Inside IR35) Start: ASAP Overview We’re looking for an experienced Service Desk Manager to join a major FMCG organisation in Manchester. This is a 6-month contract covering a long-term absence within the team. You’ll be responsible for leading the service desk function,...
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Service Desk Manager
3 weeks ago
Manchester, United Kingdom Premier Group Full timeService Desk Manager – 6-Month Contract (Manchester)Day Rate: Up to £300 (Inside IR35)Start: ASAPOverviewWe’re looking for an experienced Service Desk Manager to join a major FMCG organisation in Manchester. This is a 6-month contract covering a long-term absence within the team. You’ll be responsible for leading the service desk function, ensuring...
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Service Desk Manager
1 week ago
Manchester, United Kingdom Charles Simon Associates Ltd Full timeCharles Simon Associates are currently looking to recruit a Service Desk Manager for our global prestigious client based in Central Manchester. **Salary**: Up To £55,000 per annum + Car Allowance **Location**: Central Manchester **Skills/Requirements for the Service Desk Manager**: - Previous experience as a manager is vital for this role - Must still...
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Service Desk Manager
2 weeks ago
Manchester, United Kingdom Robert Walters Full time**Service Desk Manager needed! 6-month contract/ £350 per day/ Manchester based (Hybrid working)** They are currently undertaking a multi-year project replacing a variety of legacy systems with a single system ERP System. This will need to be supported by a secure, robust, modern, fast and well-supported IT Infrastructure. **Service Desk Manager needed!...
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Service Desk Manager
1 day ago
Manchester, United Kingdom ConnexAI Full timeGet AI-powered advice on this job and more exclusive features.Direct message the job poster from ConnexAIDriving Excellence in Technical Support!Join us as a Service Desk Manager and take charge of ensuring round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA...
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Service Desk Manager
3 weeks ago
Manchester, United Kingdom Premier Group Full timeService Desk Manager – 6-Month Contract (Manchester) Day Rate: Up to £300 (Inside IR35) Start: ASAP We’re looking for an experienced Service Desk Manager to join a major FMCG organisation in Manchester. This is a 6-month contract covering a long-term absence within the team. You’ll be responsible for leading the service desk function, ensuring...
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Senior Service Desk Analyst
2 weeks ago
Manchester, United Kingdom Government Digital Service Full timeJoin to apply for the Senior Service Desk Analyst role at Government Digital Service. Location: Bristol and Manchester. The Government Digital Service (GDS) is the digital centre of government, responsible for setting, leading and delivering the vision for a modern digital government. As a Service Desk Analyst (Atlassian Tools), you will be the first point...
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IT Service Desk Apprentice
2 weeks ago
Manchester, New Hampshire, United Kingdom Parliamentary and Health Service Ombudsman Full time £20,000 - £35,000 per yearPlease note, we reserve the right to close the advert early if we receive a high volume of applications, so we encourage you to apply as soon as possible.Closing date:29 October 2025 (we reserve the right to close the advert early)Assessment centre dates:w/c 24 November 2025Course duration:1 year and 4 monthsFixed term contract:18 monthsThe Parliamentary and...
