Customer and service desk Manager
11 hours ago
Service Desk Manager
We are a growing and forward looking service business founded in 2016. We are market leaders in outsourced service and maintenance in the beverage industry. The role on offer in currently to cover maternity leave but, due to contracts, we expect the structrue to change with new positons within the 12 months.
The responsibilities of the role
Take ownership of the service desk and our customers by acting as the client's escalated point of contact for operational matters.
SLA management.
Day-to-day leading of the service desk and ensuring that the scheduling is efficient.
End to end complaint management and resolution.
Delegating and ensuring day to day tasks are completed on time and accurately.
Ensuring the service management system's data is accurate and completed in full.
Lead and develop the small and growing service desk.
Promote and lead all aspects of effective and proactive communciation with our customers and partners. 0
Skills:
Detail driven
Experience actively monitoring service levels.
Personable and articulate.
Managing a service desk and leading of people.
100% about the customer.
Job Types: Full-time, Temporary, Contract
Contract length: 12 months
Pay: £30,000.00-£50,000.00 per year
Benefits:
- Casual dress
- Company pension
- Work from home
Experience:
- Team management: 3 years (preferred)
- Service desk: 3 years (preferred)
Work Location: In person
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