Customer Service Desk Co-ordinator

1 week ago

Manchester M UJ, United Kingdom Hybrid Electrical Solutions LTD Full time

Customer Service Desk Co-ordinator

About Us

Hybrid Asset Solutions Ltd is a rapidly growing Facilities Management company based in Swinton, Manchester, delivering exceptional Hard Services FM across the UK. We specialise in Mechanical and Electrical maintenance, project delivery, and planned preventative maintenance (PPM) for the Build-to-Rent (BtR) and commercial sectors. At Hybrid, we build lasting relationships through service excellence, innovation, and transparency. Our culture is founded on Candid Feedback — we believe that open communication drives personal growth, operational improvement, and team success.

The Role

We are seeking a proactive and detail-oriented Customer Service Desk Co-ordinator to support our facilities management team across our Build to Rent and commercial FM portfolio.

You will act as a key link between clients, subcontractors, and our internal team, ensuring that all service requests are managed efficiently and to the highest standard.

This is an excellent opportunity for an organised and motivated individual who thrives in a fast-paced environment and is passionate about delivering outstanding customer service.

Key Responsibilities

  • Serve as the main point of contact for all subcontractors.
  • Raise and issue purchase orders (POs) and confirm attendance dates.
  • Communicate scheduled work dates to internal teams and relevant stakeholders.
  • Review completion reports for accuracy and address any discrepancies.
  • Create and upload CRM reports, including supporting photos and documentation from subcontractors.
  • Complete all internal CRM and administrative processes accurately and in a timely manner.
  • Request remedial quotes following subcontractor visits and process them through internal systems.
  • Submit reports and quotes to clients, ensuring all relevant information is included.
  • Maintain and update internal trackers and documentation to ensure data integrity.

What We're Looking For

  • Minimum of 3 years' experience in customer service or administration (preferred).
  • Facilities Management experience is advantageous (2 years preferred).
  • Excellent communication and organisational skills.
  • Strong attention to detail and ability to multitask.
  • Confident using CRM systems, Microsoft Office Suite, and similar platforms.
  • A proactive attitude and commitment to delivering exceptional service.

Benefits:

  • Competitive salary (£27,000 – £32,000 DOE)
  • Company pension scheme
  • Free onsite parking
  • Referral programme
  • Annual company retreat
  • Tailored training and development plan
  • Annual performance and pay reviews

Job Types:

Permanent, Full-time

Pay: £27,000.00-£32,000.00 per year

Schedule:

  • Day shift - Monday to Friday - 40 Hours

Job Type: Full-time

Pay: £27,000.00-£32,000.00 per year

Benefits:

  • Company pension
  • Free parking
  • On-site gym
  • On-site parking
  • Paid volunteer time
  • Referral programme

Work Location: In person

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