Service Desk Co-ordinator

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

**Contract Type**: Permanent Full-Time
**Hours**: 40
**Shift Pattern**: 7:00 AM to 4:00PM/8:00AM to 5:00PM/10:00AM to 7:00PM
**Salary**: 21,000

**Values: Delivering the exceptional, every day**

**Our purpose**: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
**Our promise** **to our people**: a place to work where you can thrive and be your best every day.
**Our promise to our customers**: a trusted partner creating exceptional environments for your customers and people, adding value every day.
**Our culture - our core values and how we behave**:
We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Monday - Friday - 7am to 7pm (shift rota)

Full-time

**About the role**

As a service desk co-ordinator on the BAE service desk, you'll be the single point of contact between us and our customers. Collaborating with different teams across the business, you'll become an expert on our customers and the services we deliver. It'll be up to you keep clients updated, handle their issues and provide valuable guidance in every situation, ensuring their requests and queries are dealt with professionally, efficiently and successfully.

**Qualifications**

No specific qualifications required.

**Additional information**

**About you**

Problem solving and communication are essential to thrive in this role, as are initiative and decisiveness. We're not looking for any specific qualifications, just somebody with the right skills and can-do attitude to succeed. And, if you have experience in a similar role, that will help you hit the ground running.

**Skills and behaviours**:

- Excellent telephone manner, being polite and courteous at all times
- A team player who is able to confidently interact with others, but who is also able to work independently
- Logical thinker with good organisation and administration skills
- Accuracy and attention to detail
- A genuine passion for delivering exceptional customer service
- Work well under pressure

**What will you get in return?**

We offer a competitive salary. We'll also help your money go further with our range of fabulous benefits including: discounts on 100s of high street retailers through our MiDeals app, cycle to work scheme, Mitie Choices (which gives you the chance to purchase flexible benefits including additional holiday), dental care, and interest free loans for technology and much more.

We'll help you look after your health and your family too, with the option to use our confidential Employee Assistance Programme, 24/7 virtual GP service for you and your household and free Life Assurance Cover.