Service Desk Team Lead

2 weeks ago

Manchester, United Kingdom BCT Resourcing Full time

We are looking for a customer centric person to join a global, leading company that are currently going through a period of growth.
This tech-led business is currently going through a large digital transformation towards the cloud & automation and are looking for someone to lead their IT Service Desk environment.
You would be responsible for managing the team and the service delivery to the rest of the business.
Key Responsibilities:

- To ensure that all SLAs / KPIs are in place and being adhered to
- To make communication is clear & effective to all internal customers across all global sites
- Make sure all process's are documented effectively to mitigate re-occurring issues
- Provide leadership & support to the team
- Manage relationships with C-level & founding stakeholders.
We are looking for someone who has exposure to a similar role within a customer centric environment. This doesn't need to be IT
You will just be passionate & enthusiastic about progressing your career within technology - learning to help provide support yourself
This role has a lot of scope to progress within an environment that actively encourages learning with potential to progress into Service Desk Manager in the near future.
Due to the leadership responsibilities, you must be able to commute to Manchester on a hybrid office / home pattern.

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