Customer Services Support

2 weeks ago

Warrington, United Kingdom Post My Job Ltd Full time

This dynamic and growing company are at the cutting edge of UK PPE and Health & Safety clothing with customers located all over the UK. Continuous improvement and strong relationships remain the cornerstones of the business. We are known for excellent serviceand developing employees to the same high standards.

Reporting to the Customer Service Manager the successful Customer Service Support role will be responsible for providing support and assistance to the Customer Services Team through excellent communication skills and ownership of specific reporting.

As Customer Service Support, your main duties will include but are not limited to:

- Taking ownership of the key account back order reporting;
- Ensuring a smooth customer experience by building and retaining strong customer relationships;
- Checking orders, liaising with customers, dealing with customer chases/complaints;
- Being the conduit between departments, ensuring that operations are carried out as smoothly as possible.

To be considered for the Customer Services Support role you must be confident in speaking to customers and liaising with suppliers and colleagues across the business, along with being able to provide accurate and complete reporting.

In addition, the following key skills and experience are essential:

- Good working knowledge of Microsoft Office and confidence to learn in-house systems;
- The right attitude, personality, potential and skills to provide excellent customer service and take ownership of specific reports;
- Experience in a customer-facing role;
- A genuine interest in the customer;
- The initiative and ability to resolve customer queries and complaints, using pre-defined escalation points where necessary.

  • Customer Service Coordinator

    2 days ago

    Warrington, United Kingdom Hays Business Support Full time

    Your new company A property company is looking to recruit asap for a bright, customer-focused individual who is used to multitasking to join their busy team. This role is fully office-based. Your new role You will be dealing with customer service matters over the phone and email. Resolving queries from customers, clients and contractors Handling calls with...

  • Customer Service Coordinator

    2 weeks ago

    Warrington, United Kingdom Hays Business Support Full time

    Your new company A property company is looking to recruit asap for a bright, customer-focused individual who is used to multitasking to join their busy team. This role is fully office-based. Your new role You will be dealing with customer service matters over the phone and email. Resolving queries from customers, clients and contractors Handling calls...

  • Customer Service Advisor

    2 weeks ago

    Warrington, United Kingdom Tradebe Environmental Services Full time

    Tradebe require Customer Service Advisors for our new offices in Birchwood Park, Warrington. **Salary and Benefits**: - Salary up to £23k per annum, and up to £250 per quarter bonus. - A very generous 25 days holiday plus 8 Bank Holidays. - 37.5 hours per week, no late evenings or weekend working (flexibility required at month end) - Life assurance and...

  • Customer Support Advisor

    2 weeks ago

    Warrington, United Kingdom Tradebe Environmental Services Full time

    This is no ordinary customer service role, and our people are our biggest asset. Due to continued success and growth, we are looking to recruit proactive and enthusiastic team members who focus on providing excellent, friendly, and professional service to our customers. Our customer support team members actively improve our culture of customer delivery and...

  • Inbound Customer Service Advisor

    4 days ago

    Warrington, United Kingdom Tata Consultancy Services Full time

    **£19,200 a year - Full-time, Permanent** **Salary increase on 1st April £19,800** £1200 attendance bonus distributed per quarter. **Customer Service Advisor** **Hours**: Week One - Monday to Friday - 10.30am to 7.00pm - weekend off Week Two - 4 days across Monday to Friday - 8.30am to 5.00pm + Saturday 8.30am to 2.00pm with rota'd day off in...

  • Customer Support Administrator

    2 weeks ago

    Warrington, United Kingdom Allegiant Finance Services Full time

    **About Us** We are a consumer focussed Claims Management Company located at Birchwood Park, Warrington. Our ethos is to provide a high-quality service that results in excellent customer service/satisfaction. **About the role** **Main Responsibilities** - Taking telephone payments; - General administration of our claims system; - Reviewing and scanning...

  • Customer Service Support Apprentice

    2 days ago

    Warrington, United Kingdom Science and Technology Facilities Council (STFC) Full time

    **Customer Service Support Apprentice** **Science and Technology Facilities Council** **Salary**: £18,900 **Hours**: Full time - 37 Hours **Contract Type**:Fixed Term - 2 Years **Location**: Daresbury Laboratory, Daresbury Science and Innovation Campus, Warrington, WA4 4AD **Closing date**: 16th February 2025 The Hartree Centre is part of The Science and...

  • Inbound Chat Customer Service Advisor

    2 weeks ago

    Warrington, United Kingdom Tata Consultancy Services Full time

    **Role Highlights**: - Location: Office-based, in the heart of Warrington - Contract Type: Full-time and Permanent - Salary: £25,000 per year (plus the potential for bonus payment) - Chat customer service advisor working within one of the UK’s largest utilities providers. - Shifts will between 08:00 - 22:00 Monday, to Sunday - based on either a...

  • Inbound Chat Customer Service Advisor

    2 weeks ago

    Warrington, United Kingdom Tata Consultancy Services Full time

    **Role Highlights**: - Location: Office-based, in the heart of Warrington - Contract Type: Full-time and Permanent - Salary: £25,000 per year (plus the potential for bonus payment) - Chat customer service advisor working within one of the UK’s largest utilities providers. - Shifts will between 08:00 - 22:00 Monday, to Sunday - based on either a...

  • Customer Service Advisor

    1 week ago

    Warrington, United Kingdom IM Group Services Full time

    **Job Summary**: **Key Duties and Responsibilities**: - Handle enquiries efficiently, go above and beyond for customers and staff demonstrating a can do attitude. - Mall inspections throughout the day which will include customer touch points such as the car park, toilets, entrances, exits and lifts. - Daily customer assistance. - Follow customer care...