Customer Service Coordinator

2 weeks ago

Warrington, United Kingdom Hays Business Support Full time

Your new company
A property company is looking to recruit asap for a bright, customer-focused individual who is used to multitasking to join their busy team. This role is fully office-based.
Your new role

You will be dealing with customer service matters over the phone and email.
Resolving queries from customers, clients and contractors
Handling calls with empathy and taking the time to listen to the customer, ensuring they receive excellent service
You will need to issue instructions to contractors for repairs or maintenance.
Log work orders and follow up on any work actioned to ensure the case has been resolved by SLA's.
You will need to update the company database and complete other ad hoc administrative tasks.
Multitask between different computer systems, switching between tasks seamlessly
Customer focus is key to ensure they receive a positive customer journey.What you'll need to succeed
Strong customer focus
Experience in a fast-paced office and multitasking
Strong IT literacy, including Excel
Excellent attention to detail
Clear and confident communicator
Experience in handling high volumes of queries and requests

What you'll get in return
Full time hours (37 hours a week) - start time between 8:15am and 9:15am
Monday to Friday working week
On-site parking
Temp ongoing
Asap start
Up to £15 per hour depending on experience

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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