Inbound Customer Service Advisor
6 days ago
**£19,200 a year - Full-time, Permanent**
**Salary increase on 1st April £19,800**
£1200 attendance bonus distributed per quarter.
**Customer Service Advisor**
**Hours**:
Week One - Monday to Friday - 10.30am to 7.00pm - weekend off
Week Two - 4 days across Monday to Friday - 8.30am to 5.00pm + Saturday 8.30am to 2.00pm with rota'd day off in week
**What are the benefits for you: -**
Ø **Full time - 40 hour per week contract**
Ø **Quarterly bonus**
Ø **Uncapped commission pay**
Ø **Discounts on numerous retailers**
Ø **Numerous career progression opportunities**
Ø **Discounted gym membership**
Ø **Refer a friend scheme**
Ø **Full comprehensive 12 week training programme**
Ø **Team bonding sessions (Inside and outside of work)**
Ø **Cycle to work scheme**
Ø **6% pension contribution**
Ø **On site canteen**
Ø **Discounted gym membership**
Our client is currently growing their customer service team and are looking for dedicated Customer Experience Partners to develop and join their operational front-line team while working in the energy sector.
Their Partners focus on using exceptional customer service, relationship building and technical skills to deliver great customer outcomes.
You will receive comprehensive training designed to allow you to fully understand your role and gain the knowledge needed to deliver excellent customer service.
You will also be eligible for a quarterly bonus were **_you can earn up to £300 every 3 months_** above your annual salary, there is also the opportunity to earn commission with the **_average employee earning £250 a month_** via upselling.
As a business we are the world’s and the **_UK’s largest IT company_**, working in all areas from energy and retail to transport and cosmetics.
We also focus on building your career and have many areas within this contract that you may choose to progress onto, **_with 98% of our management team_** coming via internal progression.
Required skills
- inbound
- call centre
- customer service
- relationship building
Your Responsibilities:
- Take full ownership over customer journey successes to ensure a strong end-to-end service success delivery model is attained
- Use higher order customer service skills such as empathy, active listening and problem solving when interacting with customers, dealing with irate customers and complaints where necessary
- Demonstrate appropriate actions to support the delivery of great customer success journey outcomes
- Instigate, support and drive through opportunities to improve efficiency of processes
Your experience:
- Minimum 1 year experience within a customer service facing environment
- A confident, professional telephone manner and ability to effectively execute on the above duties, in both written and verbal form
- Computer literate and basic skills on MS Excel and Word skills
- Possess and demonstrate a helpful, can-do and service-oriented outlook, with the ability to work under pressure and meet tight deadlines in a team environment
- Self-motivated, proactive going beyond the call of duty, have a keen eye for detail, be result-oriented and have an ability to stay calm under pressure and in uncertainty
- A proven track record of being strong team player with a positive experience within a customer facing environment
**Job Types**: Full-time, Permanent
**Salary**: £19,200.00 per year
**Experience**:
- customer service: 1 year (preferred)
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