Customer Service Advisor

2 days ago

Warrington, United Kingdom Centre Park Resources Full time

A fantastic opportunity has arisen to join Centre Park Resources Limited, part of the Sterling Group, which is one of the longest established contractor organisations in the UK.

Our commitment to customer service and support for our employees and sub-contractors means that the number of contractors working through the Sterling Group is growing daily with the majority of our employees and sub-contractors joining us based on recommendations from other contractors.

Our primary business is the sub-contracting of employees employed through the Sterling Umbrella route within the construction industry as well as giving contractors the option to work through our self-employed route. Centre Park Resources are responsible for providing a professional, efficient and excellent service to all Sterling contractors.

**_We are currently looking for an experienced Customer Service Advisor to join our team._**

The Customer Service Advisors are responsible for taking the inbound calls for the Company and providing support for the sales and payroll teams. They are responsible for providing the best possible service to the contractors and clients, ensuring accurate and professional information is given, seeking out further assistance where required.

Key tasks involved:

- Taking inbound calls from contractors and clients
- Dealing with telephone queries in a professional manner
- Dealing with contractor payment queries and liaising with other team members and agencies where necessary
- Expenses administration
- Requesting and processing contractor documents
- Data Entry
- Filing
- Compliance Administration

Person Specification:

- Previous experience of working within a busy customer service environment
- Confident and professional telephone manner
- Ability to work in a pressurised environment
- Knowledge and experience of payroll and expenses would be advantageous
- Good numeracy skills

**Job Types**: Full-time

hours: 38.5 per week

**Salary**: £23,000 per year

**Job Types**: Permanent, Full-time

**Salary**: £23,000.00 per year

Schedule:

- Monday to Friday

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