Customer Service Advisor

2 weeks ago

Warrington, United Kingdom Tradebe Environmental Services Full time

Tradebe require Customer Service Advisors for our new offices in Birchwood Park, Warrington.

**Salary and Benefits**:

- Salary up to £23k per annum, and up to £250 per quarter bonus.
- A very generous 25 days holiday plus 8 Bank Holidays.
- 37.5 hours per week, no late evenings or weekend working (flexibility required at month end)
- Life assurance and pension plan.
- Free shuttle bus to and from Birchwood train station.
- Eye Care and discounted shopping vouchers
- Well-being and employee assistance.
- Discounted onsite gym membership.
- Cycle to work scheme.
- Continuous professional development.

**Why Tradebe**:
This is no ordinary customer service role, and our people are our biggest asset. Due to continued success and growth, we are looking to recruit proactive and enthusiastic team members who focus on providing an excellent, friendly, and professional service to our customers.

Are you proactive and looking to be part of a new team working in an exceptional environment? Are you looking to develop and grow your career? Are you passionate about providing exceptional customer service? Are you looking for a challenge? If so, this role is for you.

**What you will be doing**:

- Working as one team across multiple telephony channels, you will personalise each interaction with a customer to provide support during the end-to-end life cycle.
- Processing customer sales orders, dealing with customer requests, and billing using multiple systems on a day-to-day basis.
- Investigate complex customer queries relating to an extensive range of products.
- Working in a high-paced environment, making decisions and actions autonomously.
- Educating our customers on a range of products and services, being there for them
- Ensuring challenges that occur, a root cause, and preventative actions are found.
- Providing customer service, advice, and support to all areas.

**What you will bring to this role**:

- Established experience in a customer-focused environment where you can demonstrate exceptional customer service skills.
- Great computer skills. CRM, SAP, and MS Office skills, advanced Excel beneficial.
- Problem-solving, and logístical thinking, with strong attention to detail.
- Effective administration, planning, data accuracy, numeracy, and organisation skills.
- Able to work as part of a team, supporting colleagues.
- Excellent time keeping and reliable attendance record.
- A positive, proactive, and flexible attitude.

**Desirable Skills**:

- SAP / C4C / Ticket Management experience
- 2 years minimum in a Customer Service, Excellence, or Business Coordination
- Environmental Services / Waste Management / Recycling experience

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- Gym membership
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday

Supplemental pay types:

- Quarterly bonus

Ability to commute/relocate:

- Warrington: reliably commute or plan to relocate before starting work (required)

Work Location: One location

  • Customer Service Advisor

    47 minutes ago

    Warrington, United Kingdom Back 2 Work Complete Training Full time

    We are recruiting enthusiastic Customer Service Advisors, earning £14.21 per hour. In this role, you'll provide exceptional customer support, manage queries from start to resolution, and ensure every interaction delivers outstanding satisfaction.Customer Service Advisor benefits:Training is included to prepare you for this roleCustomer Service Advisor...

  • Customer Service Advisor

    3 days ago

    Warrington, United Kingdom Back 2 Work Complete Training Full time

    We are recruiting enthusiastic Customer Service Advisors, earning £14.21 per hour. In this role, you’ll provide exceptional customer support, manage queries from start to resolution, and ensure every interaction delivers outstanding satisfaction. Customer Service Advisor benefits: * Training is included to prepare you for this role Customer Service...

  • Customer Service Advisor

    2 weeks ago

    Warrington, United Kingdom Pertemps Network Group Full time

    **Job Description**: Role: Customer Service Advisor Hours: Mon to Fri 08:00 - 17:00 + 09:00 - 18:00, one Sat 08:00 - 12:00 in three Pay: Up to £24 DOE depending on experience Location: Warrington Centre Contract: Permanent Our client, a leading accident repair specialist based in the Warrington area, are currently looking to recruit a number of Customer...

  • Customer Service Advisor

    2 weeks ago

    Warrington, United Kingdom Certas Energy Full time

    **We are looking for a Customer Service Advisor to join our friendly Lubricants team, in our Birchwood head office.** Working as part of our Lubricants Team, our Customer Service Advisors work in a fast paced environment and face different challenges every single day. Through high performance and putting our customers first, Customer Service Advisors have...

  • Customer Service Advisor

    2 days ago

    Warrington, United Kingdom certas energy uk ltd Full time

    **We are looking for a Customer Service Advisor to join our friendly Lubricants team, in our Birchwood head office. Working as part of our Lubricants Team, our Customer Service Advisors work in a fast paced environment and face different challenges every single day. Through high performance and putting our customers first, Customer Service Advisors have...

  • Customer Services Advisor

    6 days ago

    Warrington, United Kingdom Certas Energy Full time

    **We are looking for a Customer Service Advisor to join our friendly Lubricants team, in our Birchwood Park head office.** Working as part of our Lubricants Team, our Customer Service Advisors work in a fast paced environment and face different challenges every single day. Through high performance and putting our customers first, Customer Service Advisors...

  • Customer Service Advisor

    4 days ago

    Warrington, United Kingdom Brookson Full time

    **Job Title**:Customer Service Advisor **Location**: Warrington (WA1) - 15-minute walk from Warrington Train Station **Working Hours**: Hybrid/Flexible working - 37.5 hours a week??????? **If you are looking to join a market-leading company and have phone-based customer service experience, we would love to hear from you!** With our market-leading,...

  • Customer Service Advisor

    2 days ago

    Warrington, United Kingdom Brookson Full time

    **Job Title**:Customer Service Advisor **Location**: Warrington (WA1) - 15-minute walk from Warrington Train Station **Working Hours**: Hybrid/Flexible working - 37.5 hours a week **Salary**:£20k + quarterly bonus’ up to £2k per year **If you are looking to join a market-leading company and have phone-based customer service experience, we would love...

  • Customer Service Advisor

    6 days ago

    Warrington, United Kingdom Brookson Full time

    **Job Title**: Customer Service Advisor **Location**: Warrington (WA1) - 15-minute walk from Warrington Train Station **Working Hours**: Hybrid/Flexible working - 37.5 hours a week **Salary**: £20k + quarterly bonus’ up to £2k per year If you are looking to join a market-leading company and have phone-based customer service experience, we would love...

  • Customer Service Advisor

    1 week ago

    Warrington, United Kingdom Brookson Full time

    **Job Title**:Customer Service Advisor **Location**: Warrington (WA1) - 15-minute walk from Warrington Train Station **Working Hours**: Hybrid/Flexible working - 37.5 hours a week **Salary**:£20k + quarterly bonus’ up to £2k per year **If you are looking to join a market-leading company and have phone-based customer service experience, we would love...