Inbound Chat Customer Service Advisor

**Role Highlights**:

- Location: Office-based, in the heart of Warrington
- Contract Type: Full-time and Permanent
- Salary: £25,000 per year (plus the potential for bonus payment)
- Chat customer service advisor working within one of the UK’s largest utilities providers.
- Shifts will between 08:00 - 22:00 Monday, to Sunday - based on either a rotational pattern, or fixed alignment (as agreed with the business based upon capacity requirements).

**Who We Are**:
TCS is a global company built on innovation, problem-solving and development. As one of the world's largest IT companies, we're committed to your success as much as our clients'. If you're passionate about delivering exceptional customer service, you’ll really embed with our culture, and we will work with you to help you realise your true potential

**Your Role**:
Your commitment to customer satisfaction will be evident as you guide customers through their energy journey with ease. You'll be responsible for promptly escalating issues to the appropriate areas, ensuring a quick and satisfactory resolution every time.

Upon joining our team, you'll embark on an 8-week journey in our dedicated training program, where you'll receive comprehensive instruction in customer service and energy-related inquiries. By the time you transition to your permanent team, you'll be equipped with the skills and mindset needed to propel your career to new heights.

You will engage with our customers via a chat function and deal with multiple queries at the same time - so keeping your cool under pressure, maintaining a high degree of accuracy of having a strong command of written English will be amongst your existing skillsets.

Our dedication to innovation ensures you'll receive ongoing training and resources to stay informed and confident in your role. Together, we'll foster a culture of continuous improvement, where each interaction presents an opportunity to elevate the customer experience.

**What We're Looking For**:

- **Experience**: Preferably, you'll have at least 6 months of experience in customer service, contact centre, sales, or retail roles.
- **Problem-Solving Skills**: We value individuals who can think on their feet and find creative solutions to challenges.
- **Resilience**: The ability to handle pressure and navigate difficult situations with grace is essential.
- **Team Player**: We value teamwork and collaboration as essential components of our success.
- **Growth Mindset**: A desire to continuously learn and improve your skills is highly valued in our team.
- **Multi-tasking**: It's a fantastic opportunity to provide excellent customer service to our client's customer base with multiple interactions at once.
- **Showing True Efficiency**: We are seeking people with a real commitment to customer service, with an ability to engage at high-speed, without compromising on accuracy of efficiency.
- **Strong written communication**: Proving that you can communicate in multiple ways will require to show your skills in the use of written language.

**What We Offer**:
**Training**: Four weeks of comprehensive training followed by four weeks of coaching and ongoing support.

**Career Growth**: Access to our global learning systems and a structured career progression path.

**Rewards**: An attractive bonus structure and employee discounts.

**Perks**: Enjoy benefits like discounted gym memberships, pension contributions, access to retail discounts and more

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Employee mentoring program
- Gym membership
- Life insurance
- On-site parking
- Referral program
- Sick pay

**Supplemental pay types**:

- Performance bonus available quarterly

Ready to make a difference? We can't wait to hear from you

**Job Types**: Full-time, Permanent

Pay: £25,000.00 per year

Additional pay:

- Bonus scheme
- Commission pay

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Expected start date: 15/10/2024