Customer Service Advisor

2 days ago

Warrington, Warrington, United Kingdom Robert Walters Full time £26,972 - £40,000 per year

Customer Service Advisor - Night Shifts

Location:
Warrington - fully office based

Salary:
£26,672 + increased pay for night shift

Hours:
Night Shift, weekend work included - full time

Why Join Us?

Are you passionate about helping people and thrive in a fast-paced environment? A leading name in the betting and gaming industry is looking for a
Customer Service Advisor
to join their vibrant Warrington team on
night shifts
.

This is more than just a job - it's an opportunity to:

  • Work in a
    supportive and inclusive environment
    that values your skills.
  • Gain experience across
    Sportsbook, Gaming, Casino, Bingo, and Lotto
    products.
  • Access
    comprehensive training
    ,
    flexible shifts
    , and
    great employee benefits
    .

If you enjoy providing outstanding customer service and want to be part of a team that celebrates diversity and personal growth, this role is perfect for you.

What We Offer

  • Competitive salary:
    £26,672 per year + bonus opportunities and generous pension contributions.
  • Flexible working:
    Shift patterns designed to fit your lifestyle, including enhanced maternity/paternity leave.
  • Perks and discounts:
    Exclusive employee discounts at major online and high-street retailers.
  • Development opportunities:
    Ongoing training and career progression in a dynamic, inclusive team.

Your Role

As a Customer Service Advisor - Night Shifts, you'll play a key role in supporting customers across multiple platforms. Your responsibilities will include:

  • Handling inbound customer queries via
    phone, email, and live chat
    with warmth and professionalism.
  • Providing
    accurate account support
    and maintaining precise records.
  • Collaborating with other departments to
    resolve complex queries efficiently
    .
  • Escalating sensitive issues promptly to maintain customer satisfaction and compliance.
  • Staying up-to-date with promotions, procedures, and product knowledge.
  • Working fixed night shifts (4pm - midnight), including weekends, after on-site training.
  • Supporting your team by sharing best practices and fostering a positive work culture.

About You

We're looking for someone who can combine empathy with efficiency and thrive in a team-oriented environment. Key qualities include:

  • Experience in a
    customer-facing role
    (phone, email, or live chat).
  • Strong
    communication skills
    , both verbal and written.
  • Excellent
    organisation and attention to detail
    .
  • Team player mentality with willingness to
    share knowledge and collaborate
    .
  • Adaptable and eager to
    learn new systems
    and processes.
  • Understanding of
    diversity, inclusion, and regulatory compliance
    .
  • Flexibility to work night shifts and weekends as required.

Why This Company Stands Out

This organisation is committed to
supporting employees as much as customers
. Highlights include:

  • A culture of
    continuous learning
    and professional growth.
  • Flexible shift patterns
    tailored to employee needs.
  • Inclusive policies
    with reasonable adjustments provided throughout recruitment and employment.
  • Rewarding benefits
    including competitive pay, bonuses, and discounts at top retailers.
  • Open, supportive leadership that encourages
    communication, collaboration, and career progression
    .

How to Apply

If you want to join a
friendly, inclusive team
and enjoy excellent benefits, this is your chance

Apply today
by clicking the link provided - our recruitment team will reach out if your profile matches the role.

Keywords:
customer service, night shifts, flexible shifts, training, employee discounts, inclusive workplace

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

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