Customer Services Administrator
5 days ago
**Offering a friendly team, a competitive rate of pay, opportunities for personal and professional development, and an excellent benefits package, we are looking for a Customer Services Administrator to join our team in Warrington.**
H&M Distribution & International is a leading provider in the pallet haulage industry formed in January 2007, offering transport and warehousing services out of our Warrington facility in the Northwest of England. Our company is rapidly developing and employover 160 employees across 3 depots within the UK.
**Benefits:**
We believe that the key to our success is a result of the quality people we employ ensuring we provide the right training and development to ensure that each individual can grow their skills and strengths to be successful.
- £22,657.50 per annum
- Company pension scheme
- 28 days Annual Leave + 1 additional day on your Birthday
- Opportunities for personal and professional development
- Life insurance
- Loyalty bonus
- Employee rewards program with local discounts etc
- A friendly and supportive working environment
**The Role - Customer Services Administrator**:
- Responsible for the administrative support to the customer services team
- Working as part of an effective customer services team to maintain high customer satisfaction and promote excellent business relations
- Maintaining accurate information and internal CRM databases
- Providing bespoke solutions for customer matters that fall outside of standard practices
- Liaising with other Palletways depots to ensure quality of service is maintained
- Maintaining awareness and understanding of all operational policies and procedures
- Maintaining knowledge of the Quality Management systems (ISO9001) to understand the role the customer service team perform in ensuring compliance with the standard
- Escalating any customer communications that go beyond customer issue resolution
- Responsible for the timely management of the inbound and outbound ADR process, maintaining a balance between commercial benefits and positive relationships with other Palletways depots
- Report any imbalances to the line manager on ADR’s raised on the portal system
- Responsible for managing the AM discrepancy process to gain revenue for miss transmitted pallet sizing by sending members
- Capturing customer feedback
**Person Specification - Customer Services Administrator**:
- 1+ years working in transportation management or logistics
- Solid knowledge of transport industry regulations
- Personable, approachable with strong attention to detail
- Previous experience in a clerical / administrative role
- PC literate, proficient in Microsoft apps
- A passion for customer service
- Great interpersonal and communication skills
- The ability to prioritise and manage conflicting demand effectively
- Ability to influence and instill confidence at all levels
- Good time management and organisation skills
- Flexible approach to working hours
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