Customer Service Administrator

1 week ago

Warrington, United Kingdom Foilco Ltd Full time

**Foilco **are on the lookout for their next sales team member.

As we go through a period of sustained growth, the business requires a new team member to join the company's industry-leading sales team.

We are looking for an enthusiastic, people-person to help us proactively promote our services, products and to drum up interest in events that the company are involved in.

As a company, we pride ourselves on having the best customer service in the business and this permanent position (37.5 hours per week) is well suited to either an experienced administrator or customer service advisor, or someone that is just starting on their career path - this role requires only the right character, personality, and attitude.

By joining, you’ll immediately be making a significant difference within this forward-thinking company, joining other supportive and like-minded teams at Foilco, who are all here to take the business to the next level.

**JOB PURPOSE**:
The Role is to take orders for Foilco Ltd products from their UK-based customers.

This is achieved through direct contact with new & existing customers and working with the Foilco External Sales Representatives to help build the relationship with these customers.

Developing and improving processes and policies to enhance the service and USP of the business focusing on communication and efficient exchange of data and information to help deliver all products on time and in full.

**OVERVIEW**:

- Processing sales orders and sample requests;
- Internally organising outgoing despatches to ensure the customers receive goods on time;
- Raising pro forma invoices;
- Working with a company pricing strategy to prepare quotations for customers;
- Arranging agreed returns;
- Dealing with customers’ feedback;
- Developing and maintaining relationships with customers;
- Work closely with Accounts, Production and Marketing departments to ensure on-time shipments and excellent customer service;
- Supporting sales representatives;
**TYPE OF EXPERIENCE**:

- 2 Years minimum experience in a customer service role.
- Detailed understanding of CRM, Stock Control Software, MS Office.
**PERSONAL SKILLS**:

- Time Management.
- Decision Making.
- Priority Setting.
- Effective Communication.
- Process Management.
If you are successful, you will be joining a family-run business that puts staff first.

**Foilco **lead the industry in many areas, and we are proud to and are dedicated to providing support to and developing our people, with access to continued learning courses, mental health and wellbeing support, competitive salaries, pension, voluntary schemes for childcare vouchers, paid community days, birthdays given off and free staff events (including Christmas) to attend.

**Job Types**: Full-time, Permanent

**Salary**: £19,850.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking
- Wellness programmes
Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)
**Experience**:

- customer service: 2 years (preferred)
Work remotely:

- No

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