Customer Service/business Administrator

7 days ago

Warrington, United Kingdom Teckentrup UK Ltd Full time

**Purpose of Role**

To play an active & effective role as part of the ABC administration team, liaising with customers, colleagues & suppliers, assisting the Residential Sales & Customer Support Manager to help maintain an efficient system ensuring orders are received and responded to in a timely manner. To provide an excellent customer service experience to clients.

**Key Accountabilities**

Ø Managing relationships with clients

Ø General IT work - use of Microsoft Excel, Word and Outlook

Ø Use of our bespoke computer system

Ø Purchase orders

Ø General administration tasks

**Dimensions of Role**

Ø Contacting customers to obtain missing information or answer queries.

Ø Working in conjunction with production department to ensure product and stock delivered within required timescale.

Ø Checking the accuracy of orders and issuing invoices, maintaining sales records, and compiling weekly /monthly sales status.

Ø Preparing and following up quotations, mail shots and marketing campaigns, log and record incoming enquiries.

Ø Uploading documentation to online portals.

Ø Allocation of stock to customer orders.

Ø Expected to present a professional image at all times when representing the Company.

Ø Providing outstanding customer service at all times

Ø Representing the Company behaviours of **Customer Focus, Delivery, Teamwork & Communication, Resilience & Courage, Common Sense and Technical Capability.**

Ø You will be expected to carry out any other duties that may reasonably be required in line with your main duties.

**Desirable Qualifications**

Ø Fully conversant using Microsoft Word, Excel and Outlook, experience using MRP

Ø Previous experience in customer service or technical admin role and sale fronting advantageous.

**Experience**

Ø Strong time management

Ø Ability to work well as part of a team

Ø Good IT skills

Ø Good English & Maths skills

Ø Bubbly, outgoing personality

Ø Confidence when dealing with people

Ø Reliable

Ø Strong work ethic

Ø Good organisation skills

Teckentrup and ABC Doors are Equal Opportunities employers and comply with the Equality Act 2010

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: £26,000.00 per year

**Benefits**:

- Company pension
- Free parking

Work authorisation:

- United Kingdom (required)

Work Location: In person

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