Service Administrator

2 days ago

Redditch, United Kingdom Solotech Inc. Full time

:

- Agencies: kindly refer to our website on how to proceed._

Solotech are looking for a Service Administrator, the purpose of this role is to handle the daily administration of a busy service/repair workshop including in house and on-site service.

Why Solotech?

To take your career to the next level As a global leader in **live productions, systems integration and virtual technology**, our team is comprised of more than 2,000 passionate individuals. **Our ambition?** To deliver spectacular experiences worldwide.

**Your day will look like this**:

- Liaise with clients and the service manager in order to book scheduled and emergency site service visits.
- Assist with the quoting of repairs when assessed by the service team, raising invoices for completed repairs and taking payment for repairs prior to despatch.
- Assist with the spare parts stock control including sourcing parts, liaising with manufacturers regarding parts pricing information, raising purchase orders, maintaining stock records and ensuring stock levels are maintained.
- Liaise with manufacturers and external service agents with respect to external repairs, ensuring that any external repairs are despatched with the correct paperwork.
- Generating and submitting warranty approvals to manufacturers on a monthly basis and ensuring that invoices are raised following their approval.

**Level of education**:

- 5 GCSE’s A*- C / 9 - 5 (or equivalent) or equivalent working experience

**Work Experience**:

- Working knowledge of the pro-audio industry or associated markets will be advantageous
- Working in a similar role would be advantageous

**Professional requirements**:

- Right to work and remain in the UK

**Essential skills / experience**:

- Highly organised, with planning, decision making and problem-solving skills
- Effective administration skills, together with a good working knowledge of Microsoft Office and the ability to use database software is essential
- Flexibility and adaptability, capable of multitasking, while remaining calm under pressure
- Ability to anticipate problems and find effective solutions aligned to the Company's policies procedures
- Intuitive with the ability to work alone and take the lead when problems arise, or when tasks require completion
- Able to adapt to fast paced working environment

**Our offer to you**:

- Competitive Medical Cash Plan
- Employee Assistance Program: free counselling, legal support & 24.7 help line
- Opportunities for training and career advancement
- Pension plan with employer contribution
- Cycle to Work Scheme

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