Service Administrator
1 day ago
**Who are MKL and why you should work with us**
At MKL we are proud to be one of the largest construction equipment distributors in the UK. We supply some of the world’s most exciting and ground-breaking products including Intelligent Machine Control (iMC) and Hybrid Excavators reducing our customers fuel usage.
We value our local community - with wanting to improve lives and minimising environmental impact being at the top of our lists.
We are continuously building a culture where enthusiastic and motivated people (just like you) can construct a life-long career, within a reputable brand. Known for our quality and innovation, we are regularly searching for talented individuals to join our diverse, and friendly team.
Come and join us to make good products even better - we’d love to hear from you
**About the role**
**Background and details**:
You will be based in our Redditch Depot providing general administrative duties to support the service operation. A key part of the role includes supporting admin staff to maximise monthly revenue invoicing, contact customers to ensure correct billing and purchase orders are received in a timely manner and processing data correctly and accurately.
Additionally, you will be responsible for providing direct assistance to the Service Planner, Service Supervisor and Branch Manager. Therefore, you will be highly organised and have excellent communication skills.
**Duties and responsibilities**:
- Being the first point of contact for incoming calls and redirect to relevant persons.
- Data processing, including:
- Write up Engineer’s reports to ERP system
- Price up jobs on ERP system
- Create Pro Forma for customers
- Collate photographs / job sheets and update to ERP system
- Timesheet processing
- Raising purchase orders & Receipting Invoices
- Use of telemetry software
- Liaising with customers in a professional manner through various methods as required.
- General Administrative duties including organisation of files and supporting the team.
**Experience and Qualifications**:
- Experience of working within a similar role
- Excellent knowledge of Microsoft Office and IT systems
- Ability to work to tight deadlines
- Good attention to detail
- Professional phone etiquette and communication skills
- Advanced excel skills - _desirable _
- Experience of using various systems_ - desirable_
**What we can offer you**
- Competitive Salary
- Up to 27 days holiday linked to service, plus bank holidays and Christmas shutdown
- Employee Assistance Programme
- Pension Scheme
- Career development/progression
- Death in service benefit
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