2635 - Support Services Administration - Ssa: Business Hub

**General Information**:

- Salary
- £27,040 - £28,472
- Working Pattern
- Full Time, Part Time, Part Time/Job Share, Flexible Working
- Vacancy Approach
- External
- Location
- Redditch
- Region
- Midlands
- Closing Date
- 21-Feb-2025
- Business Unit
- Hewell
- Post Type
- Permanent
- Civil Service Grade
- AO
- Number of jobs available
- 1
- Job ID
- 2636

**Descriptions & requirements**:

- Job description

**Overview**

Job holders within this Group Profile provide administrative support to managers and frontline staff by undertaking transactional work in a particular area.

The job holder is expected to be competent in their area of work, any specific qualifications or training required will be detailed in the relevant job description.

This is a non-operational role which may involve contact with prisoners depending on their area of work.

This role has no line management responsibilities.

**Characteristics**

Typical tasks associated with this Group Profile include:

- Organise, produce and maintain accurate records for area of work
- Act as contact point for all communications to the team Prioritise and distribute communications to the appropriate person or relevant department in establishment
- Complete monitoring returns for area of work
- Input requisitions on to the finance database and process requisitions for defined area of work
- Co-ordinate any awareness sessions for area of work
- Prepare paperwork for checking by manager, conducting initial checks as required
- Correspond with relevant stakeholders and agencies to ensure that they are aware of information so that information is adequately shared
- Maintain and check establishment databases, manual filing systems and logs of information, responding within agreed timescales and producing reports as required
- Collate information relating to relevant Service Delivery Indicators (SDIs)
- Act as secretary to meetings as required including organising agenda, taking, distributing minutes and action points.

**Job Descriptions relating to this Group Profile**

The job holder once in post will be in matched to a job description; a sample list is shown below. The post is rotational so the job holder could during their career carry out the role of different job descriptions.
- Business Administrator : Activity Hub
- Business Administrator : Business Hub
- Business Administrator : Employment
- Business Administrator : Equality
- Business Administrator: Mobilisation, Transition and Transformation (MTT) Administration Support
- Business Administrator : Resettlement Worker
- Business Administrator : Establishment Television Systems
- Business Administrator : Healthcare
- Business Administrator : Management Coordinator
- Business Administrator : New Colleagues Lead Administrator
- Business Administrator : Observation, Categorisation and Allocation (OCA)
- Business Administrator : Offender Management Hub
- Business Administrator : People Hub
- Business Administrator : Prison Digital Services Administrator
- Business Administrator : Programmes
- Business Administrator : Psychology
- Business Administrator : Regional Admin Support - Wales
- Business Administrator : Regional Admin Support - North East
- Business Administrator : Chaplaincy
- Business Administrator : Safe Decent and Secure
- Business Administrator : Safer Custody
- Business Administrator : Security Intelligence Collator
- Business Administrator : Social and Palliative Care
- Business Administrator : Substance Misuse and Drug Strategy
- Business Administrator : VCC Administrator

**Essential Skills/ Qualifications/ Accreditation/ Registration**

Job holders must complete specific training in their specialism once they take up post.

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (w specified in Wales) Welsh.

**Behaviours**
- Changing and Improving
- Communicating and Influencing
- Working Together
- Managing a Quality Service
- Delivering at Pace

**Technical Requirements**

N.B these are the technical requirements for the group profile, please check the individual job description relating to this group profile for any job specific requirements and add if required.

**Hours of Work and Allowances**

37 hour working week
- Additional Information

**Working Arrangements & Further Information**

If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff.

**Benefits**

**Annual Leave**
- The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.

**Bank, Public and Privilege Holidays**

**Pension**
- The Civil Service off