Digital Servicing Administrator
2 weeks ago
JOB PURPOSE
The Digital Servicing Administrator will be responsible for supporting the Category Manager in the objective of maintaining and updating customer digital service records along with relevant reporting requirements
JOB CONTEXT
The Category Management function is at the heart of delivering business performance.
As the Digital Servicing Administrator, you will provide strong support in the successful delivery of managing all aspects of customer digital service records and ensuring excellent customer experience.
KEY RESPONSIBILITIES
Maintaining and updating customer digital service records.
Supporting the team in delivering the category strategy.
**Supporting the Category Manager**:
To provide effective insights into category strategies in terms of product / service performance, supply optimisation, customer trends, margin mix and multi-channel drivers.
Monitor and manage the customer experience measures, ensuring tactical interventions are implemented where appropriate.
Work with channel and digital development team to support with improvements to our customer proposition.
PERSON SPECIFICATION
A positive attitude with a can-do spirit and displays Halfords values.
A self-starter, with the ability to work independently and act on own initiative.
Customer focused; skilled at identifying customer needs.
Able to interact effectively with all areas of the business
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