Customer Service Administrator

4 days ago

Redditch, United Kingdom MPJ Recruitment Ltd Full time

**Customer Service Administrator**

**Monday-Friday 9am-5pm (hybrid after training)**

**£23,700**

**Permanent, full time**

**Redditch, Birmingham**

Do you have strong administrative/customer service experience?

Are you a highly organised individual with strong admin skills looking to grow your portfolio?

If so, then we have the role for you

Our client, a leading company who specialise within financial services across the UK, are looking for Customer Service Administrator to join their team based in South Birmingham.

**Customer Service Administrator Responsibilities**:

- Negotiating payment arrangements following client guidelines.
- Dealing with correspondence. Some standard computerised letters are available on our system; however, you will be required to compose bespoke replies.
- Reviewing and actioning accounts accordingly at various diary statuses ensuring they are going in the correct direction.
- Updating of computer records following activity on an account such as an Enforcement Agent visit, telephone call, or correspondence.
- Dealing with telephone calls from defendants, clients, debt advisory groups and third parties to resolve accounts.
- Dealing with a customer or authorised third parties who attends our offices to resolve accounts.
- Deal with potentially vulnerable customers and ensure we are taking the correct action depending on the client’s guidelines.
- Giving consultative advice to potential vulnerable customers regarding outstanding debts
- Understand the different forms of Insolvency and the impact they have on the regulations we work to.
- Covering other job roles namely Contact Centre, Client Liaison, Enquiry Officer, and Attachment of Earnings Administrator where required.
- Assistance with any other duties that are within the scope of the job purpose.
- Answer customer inquiries in relation to Insolvency proceedings via telephone or correspondence.
- Always ensure a high standard of service. Remaining empathic, calm, and acting in a professional, respectful, and ethical manner, even when faced with potentially challenging accounts.

**Customer Service Administrator Benefits**:

- On site parking
- Hybrid working available
- Holiday entitlement
- Company pension
- Company life assurance
- Fully paid training
- Ongoing development & progression opportunities

**Job Types**: Full-time, Permanent

Pay: £23,700.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person

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