Customer Service Administrator

7 days ago

Redditch, United Kingdom Workforce Staffing Ltd Full time

Job Title: Customer Service Administrator

Location: Redditch

**Salary**: £24,000 - £25,500 per annum

**Day-to-Day Responsibilities**
- Foster positive relationships with customers.
- Liaise with planning to ensure customers are informed of accurate and up to date delivery requirements.
- Processes orders and oversees cycle of order fulfilment.
- Responsible for making sure supplies, stock, materials, packages, and/or products are processed through the delivery and/or warehouse system efficiently and safely.
- Maintain accurate records and document service activities and discussions
- Ensure customer schedules / orders are input onto system in a timely manner.
- Handle complex and escalated customer service issues
- Co-ordinate and manage customer service and logistics projects
- Facilitate the shipping of products from one destination to another
- Arrange transportation, and orchestrate deliveries to meet customer demand with little to no delay
- Maintaining logs of additional transport costs
- Receives products and coordinates delivery
- Ensures activities are met throughout the order fulfilment and transportation cycle to make sure established deadlines are met
- Oversees inventory of goods and vehicles
- Liaising with supplier to progress orders
- Raising subcontract notes and booking not system
- Reporting supplier data to management (TBC)
- Some receptionist duties i.e. answering telephone

**Key Skills and attributes**
- Excellent Communication skills both verbal and written
- Organisational skills
- Problem solving
- Task management
- The ability to stay calm under pressure

INDASH24

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