Partner Relationship Manager

Team – Supplier Performance

Working Pattern - Hybrid – 2 days per week in the Vitality Stockport or Bournemouth Office. Full time, 35 hours per week.

Top 3 skills needed for this role:

• • Supplier Relationship Management- Ability to build and maintain strong, collaborative relationships with suppliers to drive mutual success
• Performance & Quality Monitoring- Skilled in tracking KPIs, SLAs, and quality metrics to ensure suppliers meet agreed standards.
• Contract & Compliance Management- Understanding of contractual terms and the ability to ensure supplier adherence to legal and regulatory requirements.

What this role is all about:

As a Supplier Performance Manager, you're at the heart of creating outstanding experiences for our customers. Your role isn't just about managing contracts-it's about building strong, trusted relationships with our suppliers and inspiring them to deliver their very best.

You'll work hand-in-hand with teams across the business to make sure suppliers consistently meet their commitments, tackle challenges head-on, and find smarter ways to improve service and efficiency. By combining strategic thinking with a focus on operational excellence, you'll help shape a supply base that's resilient, high-performing, and ready to exceed expectations.

Key Actions

• Create strong supplier partnerships and develop supplier engagement
• Manage supplier performance, delivery, quality, and risk in line with contractual requirements
• Ensure consistent compliance with contractual terms and proactively address issues, risks, and controls within the established governance framework
• Develop and implement strategies to optimise supplier performance and achieve cost savings
• Analyse financial data and performance metrics to identify opportunities for increased efficiency and value
• Foster strong cross-functional relationships with internal teams supported by suppliers, collaborating to drive process improvements and enhance supplier performance
• Oversee the end-to-end delivery of improvement initiatives, ensuring effective implementation and measurable outcomes
• Lead regular service and quality reviews, providing clear analysis and actionable insights on supplier performance to stakeholders, including executive leadership

What do you need to thrive?

• Ability to build and sustain strong partnerships with suppliers, fostering engagement and collaboration.
• Competence in analysing supplier performance data, financial metrics, and identifying areas for improvement or cost savings.
• Strong skills in identifying issues, developing effective solutions, and ensuring timely resolution to maintain service quality.
• Excellent verbal and written communication skills, with the ability to present findings and recommendations to a range of stakeholders, including executive leadership.
• Experience working closely with internal teams to drive process improvement initiatives and enhance supplier performance.
• Ability to lead and implement improvement initiatives from conception to conclusion and demonstration of benefit.
• Knowledge of governance frameworks and experience in maintaining risk and control standards across supplier relationships.
• Proficiency in conducting regular service and quality reviews, delivering clear and actionable insights to stakeholders.

So, what's in it for you?

• Bonus Schemes – A bonus that regularly rewards you for your performance
• A pension of up to 12%– We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance – With its own set of rewards and benefits
• Life Assurance – Four times annual salary

These are just some of the many perks that we offer To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities

If you are successful in your application and join us at Vitality, this is our promise to you, we will:

• Help you to be the healthiest you've ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

We're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024

Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.

We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people – and because we care.

Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

Ready to find out if we're the right fit for you? We can't wait.

Diversity & Inclusion

At Vitality, we're committed to diversity and inclusion because it's good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.

Vitality's approach to sustainability

Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid

If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.