Customer Advisor
6 days ago
On behalf of Nationwide, AMS are seeking a Customer Advisor – Broker Support for a 12-month contract, with the possibility of extension, working within our The Mortgage Works Department based at our Bournemouth office, BH2 6EP.
Our frontline teams deliver Simply brilliant service every day. We know 63% of customers still value a face-to-face service offering and that's why through our Branch Promise we now have the biggest branch network in the UK.
What makes us different
Nationwide is the world's largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK's population. We've got the scale to compete with the big banks, but we're not a bank. As a building society, we're owned by our members – that's our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose:
Banking – but fairer, more rewarding, and for the good of society.
As champions of the mutual way, we challenge the financial sector status quo. We don't see customers as the engine of our own profit. We work on behalf of them. Always there when they need us. Supporting them and their lives.
When you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about customers, you're one of us. An advocate for positive change.
We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.
Working for Nationwide, you'll have access to support and resources such as:
- Healthy mind champions – There's an active group of colleagues, spread right across Nationwide, who are trained to provide a listening ear and signpost support options.
- Colleague networks – Across Nationwide, there are 14 networks which are open to all colleagues. Their aims are to provide peer support, work collaboratively with the business to achieve strategic ambitions, and act as a collective voice.
- Online resources – The internal intranet page is much more than a news site; it's packed full of useful resources to support you and is a great place to go for more information on a whole range of topics.
What you'll be doing
You'll be part of our Dedicated Broker Support team providing telephone, web chat and email advice / support to our Intermediaries and Business Development Managers on products, criteria and pre-application queries for both Nationwide and TMW brands. Handling and resolving queries from intermediaries (on behalf of the sales force) either to conclusion or escalate in accordance with Nationwide's policy. Working towards department SLAs, targets and deadlines, delivering excellent customer service by ensuring the needs of the broker are met in line with group policy.
About you
We're not just looking for your experience and skills. We're also interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse.
- Be proficient using a desktop/laptop computer.
- Experience providing customer service on the telephone.
- Enjoy working within a fast-paced environment.
- Show excellent attention to detail and accuracy.
- Provide excellent written and verbal communication skills internally and externally.
If you're a proactive team player with a commitment to delivering high-quality service, we'd love to hear from you
Job Types: Full-time, Temporary, Temp to perm
Contract length: 12 months
Pay: £13.60 per hour
Experience:
- customer service: 2 years (required)
- Telephony: 1 year (required)
Work Location: In person
-
Customer Service Advisor
7 days ago
Bournemouth BH EZ, United Kingdom Glow Green Ltd Full time £312,000 - £336,000 per yearCustomer Service Advisor£26K to £28k p/aFounded in 2011, Glow Green is a FCA regulated renewable technology installation and finance business. Glow Green aims to become the most successful UK wide installer of solar, battery and heat pumps.Glow Green is now rated "The UK's Top Pick Installer" of 2025 by The Independent.Glow Green are proud to have...
-
Customer Service Advisor
7 days ago
Bournemouth BH NE, United Kingdom 4Com Full time £25,000 - £30,000 per yearAbout The RoleOur Technical Support team are a motivated and enthusiastic bunch, and we are looking for like-minded people that are outgoing and thrive within a fast-paced environment. We excel in everything we do and pride ourselves on fantastic training and ongoing support to provide you with the tools you need to succeed.As a Customer Service Advisor at...
-
Customer Advisor
4 days ago
Bournemouth, United Kingdom B&Q Full timeCustomer Advisor - Building Department Part Time or Full Time – 30 or 36.75 hours per week Permanent Contract – Start date 1st February 2026 Shifts available Monday - Sunday, 7am - 10pm UK Notional hourly rate £12.71 per hour B&Q Castlepoint We believe anyone can improve their home to make life better. Every day, we give our millions of customers the...
-
Customer Service Advisor
4 days ago
Bournemouth, United Kingdom Hireonline Full time**Customer Service Advisor - Bournemouth** - **£24,000 per year** with a salary increase after 3 months probation to £25,500. - **Free gym on site**: - **Free PT sessions**: - **Fresh fruit every day**: - **£75 voucher for your birthday!** **Hours**: - 8:30 - 5:00, Monday to Friday **The role of Customer Service Advisor**: - Being the first point...
-
Customer Advisor
2 days ago
Bournemouth, United Kingdom B&Q Full time**Customer Advisor** **Part Time - 26 hours per week** **Fixed Term Contract until 31/01/2026** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.71 per hour** **B&Q Castlepoint** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...
-
Telesales Advisor
6 days ago
Bournemouth BH, United Kingdom Better Full time £30,000 - £70,000 per yearLooking for your next big move?Ready to swap customer service for sales success?Or take your first step into a high-energy career?Join us and turn ambition into results.Job Title : Telesales AdvisorLocation: BournemouthAbout Us: Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We...
-
Customer Service Advisor
2 days ago
Bournemouth, United Kingdom Glow Green Ltd Full time**Customer Relations Advisor** **£24,200 p/a** Are you looking to build a career within a thriving, dynamic and digital savvy company? Glow Green is a green energy technology company and we supply solar panels, battery storage, boilers, air conditioning and electric vehicle charging. All our products are installed UK wide through our Glow Green Uber...
-
Customer Service Advisor
2 weeks ago
Bournemouth, United Kingdom Glow Green Ltd Full time**Customer Relations Advisor** **£22,000 - £23,200 p/a** Are you looking to build a career within a thriving, dynamic and digital savvy company? Glow Green is a green energy technology company and we supply solar panels, battery storage, boilers, air conditioning and electric vehicle charging. All our products are installed UK wide through our Glow...
-
Customer Service Advisor
2 days ago
Bournemouth, United Kingdom Glow Green Ltd Full time**Customer Service Advisor** **£26K to £28k p/a** Founded in 2011, Glow Green is a FCA regulated renewable technology installation and finance business. Glow Green aims to become the most successful UK wide installer of solar, battery and heat pumps. Glow Green is now rated **“The UK’s Top Pick Installer”** of 2025 by The Independent. Glow Green...
-
Customer Service Advisor
2 hours ago
Bournemouth, United Kingdom Glow Green Ltd Full time**Customer Service Advisor** **£26k p/a** Glow Green is a fast growing green energy company supplying and installing PV solar panels, battery storage, boilers, air-conditioning, electric vehicle chargers and heat pumps, and have reached over 9.000 Trustpilot reviews and achieved an excellent rating. Being partnered with Utility Warehouse (Telecom Plus...
