Customer Service Advisor

2 days ago

Bournemouth, United Kingdom Glow Green Ltd Full time

**Customer Service Advisor**

**£26K to £28k p/a**

Founded in 2011, Glow Green is a FCA regulated renewable technology installation and finance business. Glow Green aims to become the most successful UK wide installer of solar, battery and heat pumps.

Glow Green is now rated **“The UK’s Top Pick Installer”** of 2025 by The Independent.

Glow Green are proud to have successfully reached over **12,000 reviews** across two Trustpilot pages, with our solar page being **4.8/5 star rating**.

Being partnered with Utility Warehouse (Telecom Plus PLC), Uswitch, MoneySuperMarket, HIVE and GoCompare along with further launches with other leading comparison brands happening soon.

We have an exciting opportunity for an experienced Customer Service Advisor to join our team who will play a crucial role in providing operational support to our customers and subcontractors.

**Why you’ll love working at Glow Green**
- Earn competitively with a salary of **£26,000 to £28,000** per year.
- Take time for yourself with **33 days of annual leave**, including Bank Holidays.
- Grow your career through **progression opportunities and cross-training development.**:

- Enjoy **work-life balance** with a **Monday to Friday** schedule—and if you want, optional overtime to boost your earnings.
- Share the love with our employee referral scheme: earn up to **£1,000** for every successful referral, with no limits
- Get rewarded for your hard work with **performance-related pay** reviews.
- Feel secure with company **sick pay** and a **pension scheme**.
- **Perks** to brighten your day: eye care vouchers, paid socials, team lunches, daily fresh fruit, drinks, and sweet treats

**What you’ll be doing as Glow Greens Customer Service Advisor**:

- **Coordinate repair work** by following company procedures and arranging engineer appointments as needed.
- **Solve problems effectively**, making decisions within company guidelines and suggesting new options when appropriate.
- **Communicate proactively** with customers, keeping them informed while demonstrating empathy and building rapport.
- **Collaborate with technical service managers** to assist customers with technical queries related to their installations.
- **Take ownership** of customers requiring further work, ensuring their installation is completed smoothly from start to finish.
- **Work cross-functionally** with other teams to ensure customer queries and appointments are managed efficiently.

**The ideal Customer Service Advisor**

We’re looking for someone who:

- Has **at least 1 year of experience** in a customer phone based or operational role.
- Thrives when **multi-tasking** and stays extremely organised under pressure.
- Is a natural **problem solver**, able to think quickly and find solutions.
- Possesses an **excellent telephone manner** and outstanding communication skills.
- Enjoys working in a **fast-paced, dynamic environment**.
- Works well as a **team player** and supports colleagues to achieve common goals.

Don’t wait, start your journey with us as a Customer Service Advisor today

**Job Types**: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

**Benefits**:

- Company events
- Company pension
- Referral programme
- Sick pay
- Transport links

Application question(s):

- Do you live in Bournemouth or surrounding area's?

**Experience**:

- phone-based customer service: 1 year (required)

Work Location: In person

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