Resident Liaison Officer

3 weeks ago


Royal Tunbridge Wells, United Kingdom Build Recruitment Full time

Resident Liaison Officer / Customer support representative 

30K + company van and fuel card or car allowance

Full time, Mon - Fri.

8am - 5pm 1 hour lunch

We are seeking a Customer Support Representative who will play a key role in maintaining effective communication with residents in social housing properties across Sussex/kent during construction projects. This role offers a mix of both on-site and office-based work, which may take place at our head office or a designated site office.

Since the position involves visiting multiple properties throughout the day, candidates must have a valid driver’s license and be comfortable with regular driving.

Key Responsibilities:

Drafting communications related to access, work delays, changes in project scope, and addressing any issues that arise.
Responding to residents’ questions and concerns through email, phone, or in-person home visits.
Attending coffee mornings with the Foreperson to discuss upcoming construction activities.
Collecting and recording Key Performance Indicators (KPIs) by gathering project booklets upon completion.
Building and maintaining positive relationships with residents to ensure smooth project progress and resident satisfaction.
Qualifications & Skills:

Strong interpersonal skills and experience in providing excellent face-to-face customer service.
Previous experience as an RLO is helpful but not required.
Excellent verbal and written communication skills.
Ability to communicate effectively with people from various backgrounds.
Flexibility to adapt to residents’ needs.
Strong organizational and time management skills to handle multiple tasks efficiently.
Basic knowledge of IT systems and software.
If you meet the criteria above and relish the idea of working for a well-established business, we’d love to hear from you, please submit your CV to the job ad. Or feel free to contact Lucy Van der Gucht at Build Recruitment on (phone number removed), or email  for more information.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer



  • Royal Tunbridge Wells, United Kingdom Build Recruitment Full time

    Resident Liaison Officer / Customer Support Representative  £27k + company car and fuel card or a car allowance Full time, Mon - Fri. 8am - 5pm 1 hour lunch We are seeking a Customer Support Representative who will play a key role in maintaining effective communication with residents in social housing properties across Sussex/kent during construction...


  • Royal Tunbridge Wells, United Kingdom CV-Library Full time

    Resident Liaison Officer / Customer support representative  30K + company van and fuel card or car allowance Full time, Mon - Fri. 8am - 5pm 1 hour lunch We are seeking a Customer Support Representative who will play a key role in maintaining effective communication with residents in social housing properties across Sussex/kent during construction...


  • Royal Tunbridge Wells, United Kingdom CV-Library Full time

    Resident Liaison Officer / Customer Support Representative  £27k + company car and fuel card or a car allowance Full time, Mon - Fri. 8am - 5pm 1 hour lunch We are seeking a Customer Support Representative who will play a key role in maintaining effective communication with residents in social housing properties across Sussex/kent during...


  • Tunbridge Wells, Kent, United Kingdom Austin Fraser Full time

    Job DescriptionWe are seeking a skilled Resident Liaison Professional to maintain effective communication with residents in social housing properties across Sussex and Kent during construction projects. This role offers a mix of on-site and office-based work, which may take place at head office or a designated site office.The successful candidate must have a...


  • Tunbridge Wells, Kent, United Kingdom Build Recruitment Full time

    At Build Recruitment, we are seeking a skilled Resident Liaison Officer to join our team. This role offers a mix of on-site and office-based work, making it an excellent opportunity for those who enjoy variety in their daily tasks.">Job Summary:">We are looking for a Customer Support Representative who will play a key role in maintaining effective...


  • Royal Tunbridge Wells, United Kingdom Workmans Recruitment Ltd Full time

    Workman's Recruitment is working on behalf of a highly regarded and long-established Social Housing Contractor renowned for its exceptional service in offering building, maintenance, and construction services to housing associations and public and education sectors for the past 80 years in London and surrounding home counties. You will play a crucial role...


  • Royal Tunbridge Wells, United Kingdom Build Recruitment Full time

    Job Description">As a Customer Support Representative, you will play a pivotal role in maintaining effective communication with residents in social housing properties across Sussex and Kent during construction projects.This position offers a mix of on-site and office-based work, which may take place at head office or a designated site office. You will be...


  • Tunbridge Wells, Kent, United Kingdom NHS Full time

    Job DescriptionWe are looking for a skilled Resident Liaison Coordinator to join our team in the UK. The successful candidate will have a proven track record in sales and marketing, with experience working in a care home setting. You will be responsible for generating leads, identifying local marketing opportunities, and maintaining a contacts database.A key...


  • Tunbridge Wells, Kent, United Kingdom Build Recruitment Full time

    About UsWe are Build Recruitment Limited, a reputable agency focused on providing skilled professionals to various industries. In this role, you will be working as a liaison officer, interacting with residents, and ensuring their needs are met throughout the construction process.Job SummaryAs a Resident Liaison Officer, you will maintain open lines of...


  • Tunbridge Wells, Kent, United Kingdom Austin Fraser Full time

    Housing Project LiaisonWe are seeking a highly organized and communicative Housing Project Liaison to join our team. As a key point of contact between our organization and residents, you will play a critical role in ensuring the smooth execution of our social housing projects across Sussex and Kent.Your primary responsibilities will include:Developing and...


  • Tunbridge Wells, Kent, United Kingdom Build Recruitment Full time

    Job TitleWe are seeking a Customer Support Representative who will play a key role in maintaining effective communication with residents in social housing properties across Sussex/Kent during construction projects.Key ResponsibilitiesDrafting communications related to access, work delays, changes in project scope, and addressing any issues that...


  • Tunbridge Wells, Kent, United Kingdom Ethicrecruit Limited Full time £21,804 - £22,894

    Job Description: As an Education and Welfare Liaison Officer at Ethicrecruit Limited, you will play a vital role in supporting the pastoral team to deliver exceptional care to students. Your primary responsibilities will include:Key Tasks:Working closely with the Assistant Headteachers and Heads of Year to ensure effective pastoral care and student...


  • Royal Tunbridge Wells, United Kingdom Elysian Residences Full time

    Job Title: Front of House Assistant Location : Royal Tunbridge Wells Salary: Up to £25000 per annum Job Type: Permanent About Us : Elysian Residences is a UK business, specialising in the development and operation of luxury retirement communities At Elysian, we offer a premium service and care provision that, until recently, could only be found in countries...


  • Tunbridge Wells, Kent, United Kingdom Build Recruitment Full time

    Company OverviewWe are a recruitment agency with a focus on building strong relationships between residents and construction teams in social housing properties across Sussex/Kent.Job DescriptionThis role involves maintaining effective communication with residents, drafting communications related to access and project updates, responding to residents'...

  • Facilities Officer

    2 months ago


    Royal Tunbridge Wells, United Kingdom CV-Library Full time

    Facilities Officer Tunbridge Wells Role Summary To assist in the management of buildings, services and processes that support our core business. To help ensure that the organisation has the best working environment for its employees and that it remains a legally compliant employer. Salary: £24,400 to £25,400 Hours of Work: 35 hours per...

  • Facilities Officer

    4 days ago


    Royal Tunbridge Wells, United Kingdom CV-Library Full time

    Facilities Officer Tunbridge Wells Role Summary To assist in the management of buildings, services and processes that support our core business. To help ensure that the organisation has the best working environment for its employees and that it remains a legally compliant employer. Salary: £24,400 to £25,400 Hours of Work: 35 hours per...

  • Facilities Officer

    4 weeks ago


    Royal Tunbridge Wells, United Kingdom Town & Country Housing Group Full time

    Facilities OfficerTunbridge WellsRole SummaryTo assist in the management of buildings, services and processes that support our core business. To help ensure that the organisation has the best working environment for its employees and that it remains a legally compliant employer.Salary:£24,400 to £25,400Hours of Work:35 hours per weekContract:PermanentRole...


  • Llandrindod Wells, United Kingdom Powys County Council Full time

    Caseworker and Family Liaison Officer Job descriptionAbout the role: To work as a part of a team within a region under the leadership of the Additional Learning Needs (ALN) Casework Manager, supporting a group of schools and settings. To act as Family Liaison Officer, providing support and guidance for families of children and young people with ALN To ensure...

  • Planning Officer

    4 months ago


    Royal Tunbridge Wells, United Kingdom Tunbridge Wells Borough Council Full time

    Vacancy Description We are moving towards the adoption of a new Local Plan whilst simultaneously seeking to deliver high quality development, which is focused on attracting the right investment and infrastructure to improve quality of life for the borough’s residents. With a highly collaborative and flexible approach across the department you will gain...


  • Tunbridge Wells, Kent, United Kingdom Capita Full time

    Job Title: Community Outreach OfficerThis role presents a unique chance to contribute to the community while enhancing your skills and expertise. Estimated salary £25,000 - £35,000 per annum.Job Overview:We are seeking a highly motivated individual to join our team as a Television Licence Field Officer. As a key member, you will be responsible for...