Service Desk Operator
1 month ago
Service Desk Operator Location: Westhill, Aberdeenshire Workplace: Office-based The Role The Service Desk Operator will play a key role in supporting the Service Desk Manager and team in delivering Facilities Management (FM) contracts from the Westhill office.
This role requires effective communication with clients and operational staff, ensuring tasks are carried out smoothly and efficiently while meeting customer expectations.
Key Responsibilities Managing Works Orders (both Planned Preventative Maintenance and Reactive) using the Maximo CAFM system.
Handling incoming calls, generating work instructions for Maintenance Engineers, and allocating tasks to operatives or subcontractors.
Monitoring the progress of tasks, updating work orders, and ensuring customers are kept informed throughout the process.
Closing out work orders within the required SLA, ensuring all fields, including purchase orders, service reports, and log notes, are completed accurately.
Verifying the accuracy and timely submission of technicians paperwork, including service reports and timesheets.
Preparing and compiling monthly client statistics and reports for contract managers.
Planning and scheduling reactive works for engineers and organising PPM tasks for the forthcoming month.
Skills and Knowledge A strong understanding of asset management principles and maintenance techniques.
Knowledge of building services.
Proficiency in Microsoft Office and experience using a CAFM system.
Essential Attributes A proactive and customer-focused approach.
Strong verbal and written communication skills.
The ability to build relationships with clients and exceed customer expectations.
A collaborative and approachable manner, with a commitment to teamwork.
A commitment to continuous professional development.
Excellent organisational and time management skills.
The ability to prioritise tasks effectively and work to deadlines.
Capable of working on own initiative.
Desirable Attributes Additional experience or qualifications relevant to asset management or building services.
Advanced knowledge of CAFM systems or bespoke service management tools. ''
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Service Desk Operator
3 weeks ago
Westhill, United Kingdom Mainstay Facilities Full timeJob Description Service Desk Operator Location: Westhill, Aberdeenshire Workplace: Office-based The Role The Service Desk Operator will play a key role in supporting the Service Desk Manager and team in delivering Facilities Management (FM) contracts from the Westhill office.This role requires effective communication with clients and operational staff,...
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Service Desk Operator
1 week ago
Westhill, United Kingdom Mainstay Facilities Full timeService Desk Operator Location: Westhill, AberdeenshireWorkplace: Office-basedThe Role The Service Desk Operator will play a key role in supporting the Service Desk Manager and team in delivering Facilities Management (FM) contracts from the Westhill office.This role requires effective communication with clients and operational staff, ensuring tasks are...
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Service Desk Operator
1 month ago
Westhill, United Kingdom Mainstay Facilities Full timeService Desk Operator The information below covers the role requirements, expected candidate experience, and accompanying qualifications.Location: Westhill, Aberdeenshire Workplace: Office-based The Role The Service Desk Operator will play a key role in supporting the Service Desk Manager and team in delivering Facilities Management (FM) contracts from the...
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Service Desk Operator
1 week ago
Westhill, United Kingdom Mainstay Recruitment Solutions Ltd Full timeService Desk Operator Location: Westhill, Aberdeenshire Workplace: Office-based The Role The Service Desk Operator will play a key role in supporting the Service Desk Manager and team in delivering Facilities Management (FM) contracts from the Westhill office. This role requires effective communication with clients and operational staff, ensuring tasks are...
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Service Desk Operator
1 month ago
Westhill, United Kingdom Mainstay Recruitment Solutions Ltd Full timeService Desk Operator Location: Westhill, Aberdeenshire Workplace: Office-based The Role The Service Desk Operator will play a key role in supporting the Service Desk Manager and team in delivering Facilities Management (FM) contracts from the Westhill office. This role requires effective communication with clients and operational staff, ensuring tasks are...
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Service Desk Operator
1 month ago
Westhill, United Kingdom CV-Library Full timeService Desk Operator Location: Westhill, Aberdeenshire Workplace: Office-based The Role The Service Desk Operator will play a key role in supporting the Service Desk Manager and team in delivering Facilities Management (FM) contracts from the Westhill office. This role requires effective communication with clients and operational staff, ensuring tasks are...
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Service Desk Operator
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Service Desk Operator
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Westhill, Aberdeenshire, United Kingdom Mainstay Facilities Full timeService Desk Operator Location: Westhill, AberdeenshireWorkplace: Office-basedThe Role The Service Desk Operator will play a key role in supporting the Service Desk Manager and team in delivering Facilities Management (FM) contracts from the Westhill office. This role requires effective communication with clients and operational staff, ensuring tasks are...
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Service Desk Operations Specialist
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Service Desk Support Specialist
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Service Desk Advisor
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Westhill, United Kingdom Search Consultancy Full timeFun and bubbly team of 12 based in their large Westhill offices, are looking for a Service Desk Advisor to join them in the servicing of a large maintenance contract. £21,000 - £23,000 (£10 - £11 per hour depending on experience) Monday - Friday 8-5, you'll start int his role working via Search for your probation period, after a successful probation...
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Help Desk Professional
3 weeks ago
Westhill, Aberdeenshire, United Kingdom Mainstay Recruitment Solutions Ltd Full timeAbout the RoleThis Help Desk Professional position involves working closely with the Service Desk Manager and team to deliver FM contracts from our Westhill office. The successful candidate will be responsible for managing works orders, handling incoming calls, and monitoring task progress.Key Accountabilities:Effective management of Works Orders using the...
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Service Desk Coordinator
3 days ago
Westhill, United Kingdom Mainstay Recruitment Solutions Ltd Full time**Job Title:** Customer Support AssociateMainstay Recruitment Solutions Ltd is looking for an experienced Customer Support Associate to support their Service Desk Manager and team in delivering Facilities Management (FM) contracts from the Westhill office.Salary: £28,000 - £32,000 per annumThe successful candidate will be responsible for managing Works...
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Help Desk Coordinator
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Westhill, Aberdeenshire, United Kingdom Mainstay Recruitment Solutions Ltd Full timeAbout the RoleAs a Help Desk Coordinator at Mainstay Recruitment Solutions Ltd, you will play a vital role in supporting the Service Desk Manager and team in delivering Facilities Management contracts from our office based in Westhill, Aberdeenshire. This position requires effective communication with clients and operational staff to ensure tasks are carried...
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Service Desk Support Specialist
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Westhill, Aberdeenshire, United Kingdom Mainstay Facilities Full timeRole OverviewMainstay Facilities is seeking an experienced Service Desk Support Specialist to support the delivery of our Facilities Management contracts. This role involves providing exceptional customer service, managing works orders, and ensuring seamless communication with clients.About YouWe are looking for a proactive and customer-focused individual...
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Help Desk Support Specialist
3 weeks ago
Westhill, Aberdeenshire, United Kingdom Mainstay Recruitment Solutions Ltd Full timeJob DetailsThis Service Desk Operator position is based in Westhill, Aberdeenshire, and is an office-based role.Main Accountabilities:Utilise Maximo CAFM to manage Works Orders, encompassing Planned Preventative Maintenance and Reactive tasks.Handle incoming calls, generate work instructions for Maintenance Engineers, and allocate tasks to operatives or...