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Heart Failure Patient Pathway Administrator
1 month ago
Job summary We are looking to recruit a Part Time Patient Pathway Administrator to support our friendly Heart Failure Team.
This role is hours a week.
This role works within a multi disciplinary team and is a first point of contact for the Service.
This role is Patient focused and provides important administrative support to the Service.This role is based at the John Radcliffe Hospital in Oxford.
Main duties of the job Monitoring referrals into the Heart Failure Service via NHS e-Referral and administratively supporting the booking of 2WW and 6WW referrals.Audit Work to Support Heart Failure NursesAdministrative support for Community Heart Failure teamAnswering telephone and Email queriesAdministration Management of Outpatient clinics and to coordinate appointments within Heart Failure ServiceFirst Point of contact for the Heart Failure ServiceTo Provide Administrative support with Service meeting About us Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience.
Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the will be through the delivery of a comprehensive administrative service to a specialty team.
This will involve providing a full administration service to the consultant team and taking responsibility for managing the whole patient pathway in line with the Elective Access policy.
Job description Job responsibilities Administration1.
Provide primary administrative support to Consultants, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as Use OUH systems ie Dragon to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress.
In doing so, produce correspondence that is of high quality and conforms to the national target of being received within 10 workingdays from the point of clinical delivery / Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical Support patients under the clinicians care by booking where appropriate relevant diagnostic investigations and expediting where appropriate in line with the 6 week diagnostic pathway and 18 week RTT Monitor urgent investigation requests to ensure they are processed Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, intervening where necessary to expedite appointments and procedures to avoid Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient notes, in either paper or electronic record Follow the Trust tracking procedure for the movement of all patient notes9.
Update patient details on Trust and departmental patient record systems to include ensuring patients that require discharge are processed accordingly and Patients Missing Follow Up List is Request and coordinate patient notes from other hospitals and organisations, where the pathway requires input from Act upon queries from referrers, patients and other relevant parties in liaison with clinical relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminology Person Specification Experience Essential 5 GCSE or equivalent grades A-C or 1-9 Microsoft Office/ 365 An understanding of the trusts elective access policy Maintains High standards and quality of work Administration experience Desirable EPR experience NHS Experience Excellent customer care and communication Evidence of team working
