Administrator/Receptionist

Job summary Solutions4Health is delighted to offer the position of Administrator/Receptionist in Herefordshire.
This is a three-month Fixed Term Contract with a pro-rata salary of £25,147 to £27,596, depending on your experience.
Role Summary Solutions4Health is an innovative company with a passion and a track record for tackling health inequalities.
We are looking to recruit an enthusiastic Sexual Healthcare Support Worker/Receptionist to work as part of our dynamic Integrated Sexual Health Services team in Herefordshire.
The Sexual Healthcare Support Worker/Receptionist is a dual role that incorporates both high-quality clinical skills and comprehensive day-to-day administrative and clerical support within the Integrated Sexual Health Services Team.
If you feel you have the drive, passion, and expertise to deliver and support our Integrated Sexual Health Services in our Award Winning, Dynamic Organisation, we would be delighted to hear from you.
Main duties of the job Main Duties and Responsibilities: Collate, review and update monthly data collection for the service in readiness for the quarterly report to be produced.
Support the team with Lilie, including advising on where to find coding information, best use of the system and GUMCAD To ensure the GUMCAD is correct each month, liaising with the clinical team to correct any errors Responding to correspondence within the SH mailbox Reviewing and forwarding Social Media messages Maintaining equipment lists and key logs Confidence in discussing sexual health concerns or information with patients in an approachable, non-judgemental, sex-positive manner.
Signposting patients via the telephone and face-to-face to the most appropriate local services.
Referring patients to the nurse triage service and distributing condoms and information to patients.
Daily administration tasks and checks Booking patients in at reception, supporting them in completing paperwork and entering personal information into the IT systems.
Printing labels/forms for clinical staff.
Stocking the administrative supplies and the clinical room supplies Dealing with post and parcels.
Ensuring that the waiting room and non-clinical spaces are kept tidy and safe from hazards.
Answering the patient phone lines and looking at availability for booking appointments Working in a team to work through follow-up appointments to be booked and referrals from other professionals Completing letters on behalf of clinicians and providing administrative support including sending texts to patients, completing appointment cards and following up phone calls with patients who have missed appointments.
Providing non-clinical information and signposting to patients who require information about local services.
Further details can be found in the attached job description.
About us About Us Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities.
We provide a one-stop solution for commissioners accountable for outcome-focused integrated Public Health Services.
Successful applicants will be required to undergo a DBS check at the appropriate level.
Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK.
Solutions4health are a disability-confident employer.
If you require any reasonable adjustments, either at the application or interview stage, please contact our HR team.
Benefits Promoting and supporting employee well-being is at the heart of our purpose which is why we offer a range of health and wellbeing support to our teams.
Employee Assistance Programme (including 24/7 helpline access and health and wellbeing app) Fully funded V1 HSF Health Plan - over 35 benefits at no cost to you such as contribution to dental, optical, etc and access to Perkbox providing discounts on shopping, gym membership, travel etc.
Cycle to Work scheme Annual Leave that increases with the length of service Job description Job responsibilities Solutions4Health is delighted to offer the position of Administrator/Receptionist in Herefordshire.
This is a three-month Fixed Term Contract with a pro-rata salary of £25,147 to £27,596, depending on your experience.
Role Summary Solutions4Health is an innovative company with a passion and a track record for tackling health inequalities.
We are looking to recruit an enthusiastic Sexual Healthcare Support Worker/Receptionist to work as part of our dynamic Integrated Sexual Health Services team in Herefordshire.
The Sexual Healthcare Support Worker/Receptionist is a dual role that incorporates both high-quality clinical skills and comprehensive day-to-day administrative and clerical support within the Integrated Sexual Health Services Team.
If you feel you have the drive, passion, and expertise to deliver and support our Integrated Sexual Health Services in our Award Winning, Dynamic Organisation, we would be delighted to hear from you.
Main Duties and Responsibilities: Collate, review and update monthly data collection for the service in readiness for the quarterly report to be produced.Support the team with Lilie, including advising on where to find coding information, best use of the system and GUMCADTo ensure the GUMCAD is correct each month, liaising with the clinical team to correct any errorsResponding to correspondence within the SH mailboxReviewing and forwarding Social Media messagesMaintaining equipment lists and key logsConfidence in discussing sexual health concerns or information with patients in an approachable, non-judgemental, sex-positive manner.Signposting patients via the telephone and face-to-face to the most appropriate local services.
Referring patients to the nurse triage service and distributing condoms and information to patients.
Daily administration tasks and checksBooking patients in at reception, supporting them in completing paperwork and entering personal information into the IT systems.Printing labels/forms for clinical staff.Stocking the administrative supplies and the clinical room suppliesDealing with post and parcels.Ensuring that the waiting room and non-clinical spaces are kept tidy and safe from hazards.Answering the patient phone lines and looking at availability for booking appointmentsWorking in a team to work through follow-up appointments to be booked and referrals from other professionalsCompleting letters on behalf of clinicians and providing administrative support including sending texts to patients, completing appointment cards and following up phone calls with patients who have missed appointments.Providing non-clinical information and signposting to patients who require information about local services.
Further details can be found in the attached job description.
About Us Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities.
We provide a one-stop solution for commissioners accountable for outcome-focused integrated Public Health Services.
Successful applicants will be required to undergo a DBS check at the appropriate level.
Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK.
We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity.
Solutions4health are a disability-confident employer.
If you require any reasonable adjustments, either at the application or interview stage, please contact our HR team.
Benefits Promoting and supporting employee well-being is at the heart of our purpose which is why we offer a range of health and wellbeing support to our teams.
Employee Assistance Programme (including 24/7 helpline access and health and wellbeing app)Fully funded V1 HSF Health Plan - over 35 benefits at no cost to you such as contribution to dental, optical, etc and access to Perkbox providing discount on shopping, gym membership, travel etc.Cycle to Work schemeAnnual Leave that increases with the length of service If you think you are suitable for this role, please apply now
Person Specification Qualification Essential Secondary Education Willing to develop within the health and care NVQ framework Demonstrable literacy and numeracy skills Desirable NVQ level 3 or equivalent experience Experience Essential Interest or experience within a carer role/setting and/or experience providing customer care Desirable Previous experience within a carer role/setting and/or experience providing customer care Skills and Knowledge Essential Caring skills Ability to provide individualised care and empathy Good organisational skills Able to communicate effectively with patients, relatives, and multi-disciplinary team Ability to work in a team Able to demonstrate an awareness of the important of confidentiality / privacy and dignity Keyboard/IT clerical skills Housekeeping skills Able to demonstrate knowledge of equality and diversity Desirable ECDL Personal Qualities Essential Effective role model, demonstrating values of safety, respect kindness and excellence Kind, caring attitude Reliable/sensitive and Personal Integrity Flexibility in shift and working patterns to meet the needs of the service Desirable N/a