Hybrid - Precise & Articulate Booking Administrator For For Hnwi Healthcare Clinic, Ascot

1 week ago


Ascot, United Kingdom Sheila Childs Recruitment Full time

This is a great role for a candidate who would like a fast paced hybrid role (3:2) and working alongside the patient coordinator when in the office.. You need to be highly personable and organised as you'll be required to work with the practices' HNW clients and ensure that first-class customer service standards are always met.
Candidates should be able to demonstrate exceptional communication skills, both written and verbal, possess the ability to multitask and handle several clients at one time professionally and calmly.The role includes but is not limited to - Act as the primary point of contact for patients, providing information on consultations, costs, etc.
Preferably have experience with the semble patient portalRespond – quickly and efficiently – to all incoming booking and enquiries.Provide appropriate information, with accuracy and professionalismDeliver exceptional customer service and ensuring all patients have the best experience from beginning to the end of their treatmentLiaise between patients, rest of the team and Consultants to ensure a seamless experience from consultation to treatment.Liaise with clinical team to ensure all required documentation is complete and accurate before treatments.Maintain up-to-date and accurate patient records on CRM in compliance with clinic policies and data protection lawsCollaborate with the financial and administrative teams to ensure that all patient payment plans and invoices are processed correctly.Ensure patient care and safety by monitoring and confirming consent forms, medical history, and follow-up requirements.Provide compassionate and professional support to patients, addressing any concerns or questions regarding their medical journey.Covering for the Receptionist  when and if required e.g.
covering sick leave or any other emergencyManaging internal and external communicationMaintaining accurate records  Ensuring compliance with all laws and company policies   EssentialsWorking well under pressure and meeting deadlinesHaving excellent verbal and written communication skillsBeing self-motivated, proactive and result-orientedMonday to Friday, 9am - 6pm (need flexilibity), health includes healthcare, pension and discretionary bonus.



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