Front Office Receptionist

3 months ago

Ascot, United Kingdom Ascot Racecourse Ltd Full time

**ABOUT THE RACECOURSE**:
For the past 300 years, Ascot has staged some of the greatest horse races in the world. The brand is synonymous with the very best in customer service and experience and as we enter our next 300 years, we will look to grow internationally to allow the racing and venue to continue to thrive. Royal Ascot is broadcast in over 150 territories with a reach of over half a billion people with significant and growing digital and social media engagement. It is a marquee event in the global sports and leisure calendar. Ascot hosts around 600,000 racegoers a year across 26 race days, 300,000 of whom come to the five days of Royal Ascot. Royal Ascot capacity can reach an attendance of 75,000 on a day. Ascots conference and events business welcomes a further 200,000 customers a year outside racing. Ascot aims to offer its racegoers something for everyone who wishes to be involved, and Royal Ascots offerings reflect this through the entry level Windsor picnic enclosure, the mid-tier Village enclosure, the central Queen Anne Enclosure and ultimately the Royal Enclosure. And incorporating up to 7000 racegoers in a wide range of private box and restaurant fine dining facilities. In everything they do and how they do it Ascot and its people represent the Monarch.

**THE ROLE**:
To provide assistance in processing internal meeting room requests liaising with 1711 for any catering requirements. As required, this role will support the wider Ticketing and Fulfilment team with whatever tasks as required. Attendance on all racedays during the contracted period will required (including Saturday 22nd June, Saturday 13th July, Saturday 27th July and Saturday 10th August).

You will have the ability to work well in a fast paced environment, under pressure and as part of a team.

**This role is full time Monday to Friday from Monday 22nd April until Saturday 22nd June (inclusive) and then 3 days a week from Monday 24th June until Friday 16th August.**

Due to the nature of this role, please note that extended lengths of annual leave will not be approved in the months of May and June.

**PRINCIPAL RESPONSIBILITIES**
Greeting all visitors who present themselves to reception, using excellent customer service skills and re-directing them or notifying the appropriate departments of their arrival.
Answering the telephone, logging into the Cisco Agent and forwarding calls and messages as appropriate.
Maintaining, by example, Ascot Racecourse's high standard of telephone and customer call handling.
Accepting deliveries, making the recipients aware of their arrival and maintaining a clear Reception policy.
Sorting and allocation of incoming post.
Sorting and processing of all outgoing post via the Royal Mail OBA & Click and Drop online systems, ensuring they are allocated to the correct departments.
Liaising with Royal Mail as required regarding deliveries and reordering of postal supplies.
Arrange couriers on an ad-hoc basis as required.
Assisting with face to face ticket sales and enquiries at the front desk, as and when demand requires it. These will be both for general enquiries and the Royal Enclosure.
Ensuring all lost property and left luggage items are dealt with promptly and efficiently, as per the departmental procedures. This will be the primary responsibility from 24th June until 17th August.

**OTHER RESPONSIBILITIES**
Support the Ticketing and Fulfilment Team as required in the lead up to Royal Ascot and the summer racedays.
Such other duties as the Company may, at times, reasonably require.

**SKILLS, EXPERIENCE AND QUALIFICATIONS**
Professional personal appearance appropriate for the Reception desk of a prestigious venue
Excellent administration details
Excellent attention to detail.
Accuracy at all times.
A good understanding of address formats and postcodes, both UK and overseas.
An understanding of the events industry and the rhythms in which this functions.
Good ICT skills, e.g. Microsoft Outlook, Word and Excel.

**CLOSING DATE**:
**DIVERSITY & INCLUSION**:
Ascot is committed to ensuring customers from all backgrounds and communities feel welcome at the Racecourse and are working to ensure our internal teams are nurtured within a supportive and inclusive environment. Our mission is to eliminate discrimination and prejudice of any kind at our venue and throughout our business. By educating and implementing meaningful actions across all that we do, we can make certain that Ascot is a place for everyone to enjoy.

  • Receptionist

    2 days ago

    Ascot, United Kingdom Office Angels Full time

    Office Angels are currently recruiting for a Receptionist for our client based in Ascot. Working days: Monday - Friday Dates Required: 23rd-30th September - potential to be extended Pay rate: £12ph Hours: 9-5 with 30 minute Lunch Break Duties include but are not limited to: Greeting visitors and directing them to the appropriate departments or...

  • Receptionist

    10 hours ago

    Ascot, United Kingdom Office Angels Full time

    Office Angels are currently recruiting for a Receptionist for our client based in Ascot. Working days: Monday - Friday Dates Required: 23rd-30th September - potential to be extended Pay rate: £12ph Hours: 9-5 with 30 minute Lunch Break Duties include but are not limited to: Greeting visitors and directing them to the appropriate departments or...

  • Receptionist - Customer Service Expert

    12 hours ago

    Ascot, Windsor and Maidenhead, United Kingdom Office Angels Full time

    Job Summary: Office Angels is seeking a skilled Receptionist to provide exceptional customer service and administrative support to our clients.Key Responsibilities:Greeting and Directing Visitors: Greet visitors and direct them to the appropriate departments or individuals in a professional and courteous manner.Phone and Message Management: Answer phone...

  • Receptionist - Customer Service Expert

    14 hours ago

    Ascot, Windsor and Maidenhead, United Kingdom Office Angels Full time

    Job Summary: Office Angels is seeking a skilled Receptionist to provide exceptional customer service and administrative support to our clients.Key Responsibilities:Greeting and Directing Visitors: Greet visitors and direct them to the appropriate departments or individuals in a professional and courteous manner.Phone and Message Management: Answer phone...

  • Dental Receptionist

    3 months ago

    Ascot, United Kingdom BARSAR LTD Full time

    **FRONT OF HOUSE - DENTAL RECEPTIONIST** We are looking for a well presented, reliable and hardworking full time receptionist to join our friendly team. Sunningdale Dental Practice is a mixed NHS and private practice, which offer a range of dental treatments including Invisalign, teeth whitening, facial aesthetics and general dentistry. We are looking for...

  • Administrative Assistant

    12 hours ago

    Ascot, United Kingdom Office Angels Full time

    Job DescriptionOffice Angels is currently recruiting for a Receptionist for our client based in a professional office environment.Key Responsibilities:Greet visitors and direct them to the appropriate departments or individualsAnswer phone calls, take messages, and forward calls to the appropriate recipientsManage the reception area, ensuring it is clean and...

  • Administrative Assistant

    1 day ago

    Ascot, United Kingdom Office Angels Full time

    Job DescriptionOffice Angels is currently recruiting for a Receptionist for our client based in a professional office environment.Key Responsibilities:Greet visitors and direct them to the appropriate departments or individualsAnswer phone calls, take messages, and forward calls to the appropriate recipientsManage the reception area, ensuring it is clean and...

  • Part Time

    3 months ago

    Ascot, United Kingdom BARSAR LTD Full time

    **PART TIME** _(Option to increase to full time in the future)_ **FRONT OF HOUSE - DENTAL RECEPTIONIST** We are looking for a well presented, reliable and hardworking full time receptionist to join our friendly team. Sunningdale Dental Practice is a mixed NHS and private practice, which offer a range of dental treatments including Invisalign, teeth...

  • Receptionist

    3 months ago

    Ascot, United Kingdom Signature Senior Lifestyle Full time

    Job Introduction Be the first person everyone meets in this front-of-house role, when you join Signature Senior Lifestyle as a Receptionist at our luxury care and nursing home in Ascot. Your Role at Signature The reception area is your domain! You’ll be in charge of cleaning and tidying the area to make the best possible impression, and make the...

  • Receptionist

    3 months ago

    Ascot, United Kingdom Signature Senior Lifestyle Full time

    Job Introduction Be the first person everyone meets in this front-of-house role, when you join Signature Senior Lifestyle as a Receptionist at our luxury care and nursing home in Ascot. Your Role at Signature The reception area is your domain! You’ll be in charge of cleaning and tidying the area to make the best possible impression, and make the...

  • Full Time Dental Receptionist

    3 months ago

    Ascot, United Kingdom BARSAR LTD Full time

    **FRONT OF HOUSE - DENTAL RECEPTIONIST** **FULL TIME** - Monday-Thursday 8:45am - 5:45pm - Friday's - 8:45am-5:15pm - 1x Saturday per month 8.45am -1pm We are looking for a well presented, reliable and hardworking full time receptionist to join our friendly team. Sunningdale Dental Practice is a very busy mixed NHS and private practice, which offer a...

  • Front Office Operations Leader

    3 weeks ago

    Ascot, Windsor and Maidenhead, United Kingdom Blue Arrow Full time

    POSITION SUMMARY Lead the Front Office operations on a daily basis to ensure an outstanding guest experience from arrival to departure. Anticipate guest needs intuitively and guarantee a smooth service is provided consistently. Act as a representative for Blue Arrow, proactively engaging with guests during their stay to ensure a seamless and anticipatory...

  • Front Office Operations Leader

    3 weeks ago

    Ascot, Windsor and Maidenhead, United Kingdom Blue Arrow Full time

    POSITION SUMMARY To oversee the daily operations of the Front of House team, ensuring an outstanding guest experience from arrival to departure. Anticipate and address guest needs in a proactive manner, ensuring consistent and seamless service delivery. Act as a representative for Blue Arrow, engaging with guests throughout their stay to guarantee a smooth...

  • Medical Receptionist/administrator

    3 months ago

    Ascot, United Kingdom Kings Corner Surgery Full time

    **Do you have excellent interpersonal skills and enjoy working with people?** Kings Corner Surgery in Sunninghill is looking for a flexible and enthusiastic part time Receptionist / Administrator and would love to hear from you if you would like to join our friendly and supportive team! You will be working alongside our GP's, Nurses, Pharmacists and...

  • Guest Services Supervisor

    16 hours ago

    Ascot, United Kingdom COWORTH PARK Full time

    About the RoleWe are seeking a highly skilled and experienced Guest Services Co-ordinator Shift Leader to join our team at COWORTH PARK. As a key member of our Guest Services team, you will be responsible for supervising Guest Service Receptionists, ensuring that all required tasks are completed on a daily basis.Key ResponsibilitiesSupervise Guest Service...

  • Guest Services Supervisor

    2 days ago

    Ascot, United Kingdom COWORTH PARK Full time

    About the RoleWe are seeking a highly skilled and experienced Guest Services Co-ordinator Shift Leader to join our team at COWORTH PARK. As a key member of our Guest Services team, you will be responsible for supervising Guest Service Receptionists, ensuring that all required tasks are completed on a daily basis.Key ResponsibilitiesSupervise Guest Service...

  • Guest Services Supervisor

    11 hours ago

    Ascot, Windsor and Maidenhead, United Kingdom Coworth Park Full time

    Job SummaryCoworth Park is seeking a highly skilled Guest Services Supervisor to join our team. As a Shift Leader, you will be responsible for supervising Guest Service Receptionists, ensuring that all required tasks are completed on a daily basis. You will also be responsible for ensuring smooth running of the shift and communication with other...

  • Guest Services Supervisor

    1 day ago

    Ascot, Windsor and Maidenhead, United Kingdom Coworth Park Full time

    Job SummaryCoworth Park is seeking a highly skilled Guest Services Supervisor to join our team. As a Shift Leader, you will be responsible for supervising Guest Service Receptionists, ensuring that all required tasks are completed on a daily basis. You will also be responsible for ensuring smooth running of the shift and communication with other...

  • Part Time Receptionist

    1 day ago

    Ascot, Windsor and Maidenhead, United Kingdom Sytner Group Full time

    About the RoleSytner Group is seeking a highly skilled and enthusiastic Customer Service Ambassador to join our team at BMW and MINI. As a key member of our front-line team, you will be the first point of contact for our customers, providing a warm and welcoming experience that sets the tone for their visit.Your Key ResponsibilitiesManage customer arrivals,...

  • Part Time Receptionist

    17 hours ago

    Ascot, Windsor and Maidenhead, United Kingdom Sytner Group Full time

    About the RoleSytner Group is seeking a highly skilled and enthusiastic Customer Service Ambassador to join our team at BMW and MINI. As a key member of our front-line team, you will be the first point of contact for our customers, providing a warm and welcoming experience that sets the tone for their visit.Your Key ResponsibilitiesManage customer arrivals,...