Cancer Services Experience And Engagement Coordinator

3 days ago

Salisbury, United Kingdom Salisbury Nhs Foundation Trust Full time

Job summary The role is funded by SWAG Cancer Alliance to ensure Cancer Services at Salisbury NHS FT are actively seeking feedback and engaging patient and public to inform and co-produce future services.
The post holder with the support of the PALS Engagement Lead, the Lead Cancer Nurse and Lead Cancer AHP will:- Support the development and analysis of site specific patient experience surveys Facilitate focus groups Undertake structures interviews Support with National Cancer Patient Experience Survey Support recruitment into the Cancer and Patient Voice group Support patients and public to be involved in the interview process Support patients and public to be involved in Trust meetings Actively participate in engagement events in the community Main duties of the job Lead on and support our services with capturing feedback from our patients, relatives, carers and the community.
You will Promote Patient Experience, gather patient stories, continually looking at creative ways of doing this, engaging and utilising volunteers to do so.
To lead (with the support of the Patient Engagement Lead, lead Cancer Nurse and Lead Cancer AHP) on projects that will enhance the Patient Experience agenda (such as the 'Wellbeing' project, mystery shopping and other related tasks).
Liaising with key stakeholders.
To be the point of contact for initial queries relating to Cancer patient experience, patient surveys and the patient feedback systems, responding, or referring on to colleagues as appropriate and in a timely manner.
Supporting with any training needs.
Highlight themes and trends from the data capture to the Cancer Services and Patient Experience team, providing written reports to teams on a regular basis.
To provide professional, efficient and confidential administrative support to the Patient Experience team and Lead Cancer Nurse in a fast-paced and ever-changing environment.
The post holder will be based with the PALS team and will be an integral member of this wider team.
The post holder will also form part of the PALS Outreach Service, which will involve regular ward visits to see patients with Cancer, and developing the patient experience team's presence outside of the immediate department.
About us Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us.
Here we're driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.We are an acute Trust, rated "Good" by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre.
We have about 470 beds and employ over 4000 staff.We support flexible working and will consider requests taking into account the needs of the service.
We think working here is pretty rewarding.
You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.Salisbury is an attractive place to live and work and really gives you the best of everything.
With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible.
Don't just take our word for it, why not explore what Salisbury has to offer by visiting Job description Job responsibilities Please see attached Job description and person specification for full details of roles and responsibilities.
Person Specification Education, Qualifications and Training Essential NVQ Level 3 or equivalent.
GCSE (or equivalent) English and Maths grades A-C.
Experience Essential Experience in direct contact with patients or customer care environment.
Administrative or clerical experience.
Desirable Experience in direct contact with patients or customer care environment.
Previous experience of working in a healthcare environment.
Previous experience in patient engagement or customer care type role.
Knowledge and Skills Essential Use of standard office software Excellent interpersonal and communication skills.
Ability to relate to people from diverse backgrounds and to be able to respond to them in a sensitive and non-judgemental manner.
Able to deal with confidential and sensitive matters in a professional and discreet manner.
Able to gather, input and interpret activity data.
Experience with facilitating meetings, including minute taking arrangements and action plan monitoring.
Organised and methodical.
Desirable Understanding of the Patient & Public Involvement agenda.
Knowledge of Consent, FOI, Data Protection, Safeguarding, Duty of Candour.
Qualities Essential Flexible, open-minded and proactive with identifying and making improvements.
Strong focus on providing a high-quality and personable customer experience Works effectively both autonomously under own initiative, and as part of a team.
Ability to manage conflicting priorities Committed towards, and understanding of, the principles of equality, diversity and inclusion.
Genuine desire to work in an administrative environment.
Genuine interest in patient engagement and in helping others.

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