Resident Liaison Officer

2 days ago


WaltononThames, United Kingdom The Oyster Partnership Full time

Resident Liaison Officer - Programme Delivery £20.00phr LTD, 3 months temp to perm contract Based in Walton on Thames, Surrey Hybrid working available • Build strong links with residents providing a key role in consulting, liaising and supporting our customers, alongside our service providers for all major works carried out in and around our customers' homes.
The main contact for residents throughout the major works processes consistently delivering a high standard of customer service including: • Kitchens • Bathrooms • External and internal communal decorations • Roof replacements • Windows • Doors • Electrical rewires • Other ad hoc major works projects • Identify residents needs / special requirements e.g., mental health, cultural needs.
mobility restrictions prior to major planned works.
• Identify and refer anti-social behaviour; safeguarding concerns; vulnerable residents.
abuse and exploitation to the Tenancy Solutions team to enable early and appropriate intervention and action.
• To lead on community investment and resident involvement work with our partnering contractors delivering social value.
• Proactively working with safer neighbourhood teams, external agencies and other neighbourhood partners in delivering planned and major works.



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