Resident Liaison Officer/ Administration Officer
5 months ago
The Vacancy
We have an opportunity for a Resident Liaison Officer/ Administration Officer to join our Wates team within our Responsive Maintenance division. You will be working out of our Walton On Thames office on one of our social housing contracts, delivering support to our residents.
Key Accountabilities will include:
Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites. Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times. Ensure a consistent approach to customer care is adopted, Manage the Tenant’s Complaints procedures as a point of escalation. Maintain and update the on-site Database to reflect on-going works.You must have a full UK driving licence with access to a vehicle.
You will be an experienced RLO with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and IT skills.
Work for Wates
Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.
We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:
Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
Awards
BEST PROJECT
Inside Housing Development AwardsWINNER
2022 Construction News Awards WinnerGOLD AWARD
Investors in People 2022GOLD AWARD
Considerate Constructors Schemes (CCS) National Site AwardsTOP 50 EMPLOYERS
2022 Top 50 Employers for WomenWINNER
2022 Working Families Best Practice Awards-
Resident Liaison Officer/ Administration Officer
4 weeks ago
Walton-on-Thames, Surrey, United Kingdom Wates Group Full timeThe VacancyWe are seeking a Resident Liaison Officer/ Administration Officer to join our Wates team within our Responsive Maintenance division.Key Responsibilities will include:Establish and manage the Tenant/Customer/Resident Liaison Service across multiple sites.Attend regular client representative and tenant meetings to ensure the highest level of...
-
Resident Liaison Officer/ Administration Officer
1 month ago
Walton-on-Thames, Surrey, United Kingdom Wates Group Full timeThe VacancyWe are seeking a Resident Liaison Officer/ Administration Officer to join our Wates team within our Responsive Maintenance division.Key Responsibilities will include:Establish and manage the Tenant/Customer/Resident Liaison Service across multiple sites.Attend regular client representative and tenant meetings to ensure the highest level of...
-
Walton-on-Thames, Surrey, United Kingdom Wates Group Full timeThe VacancyWates Group is seeking an experienced Resident Liaison Officer/ Administration Officer to join our Responsive Maintenance division. You will be working out of our Walton On Thames office, delivering support to our residents across multiple sites.Key Responsibilities will include:Managing the Tenant/Customer/Resident Liaison Service to ensure a...
-
Resident Liaison Officer
1 month ago
Walsgrave on Sowe, United Kingdom CV-Library Full timeResident Liaison Officer Position: Resident Liaison Officer Location: Coventry Start Date: Monday 28th of October Duration: Until March 2025 Hours: 8.5 hours per day Rate: Up to £18.59 per hour Main Responsibilities: Coordinate and manage kitchen and bathroom programmed works across Coventry, Birmingham, and Black Country. Ensure sufficient...
-
Resident Liaison Officer
4 weeks ago
Staines-upon-Thames, Surrey, United Kingdom TSR Recruitment Limited Full timeResident Liaison Officer - Social Housing PositionTSR Recruitment Limited is seeking a skilled Resident Liaison Officer to join their team. The ideal candidate will be responsible for dealing with residents' complaints and issues, arranging appointments for workers and subcontractors, and building good relationships with the residents.Key...
-
Resident Liaison Officer
4 weeks ago
Walsgrave on Sowe, Warwickshire, United Kingdom Build Recruitment Full timeJob Title: Resident Liaison Officer - Property CoordinatorJob Summary: We are seeking a highly organized and communicative Resident Liaison Officer to coordinate and manage kitchen and bathroom programmed works across Coventry, Birmingham, and Black Country.Main Responsibilities:* Coordinate and manage kitchen and bathroom programmed works* Ensure sufficient...
-
Resident Liaison Officer
4 weeks ago
Staines-upon-Thames, Surrey, United Kingdom Build Recruitment Full timeJob Title: Resident Liaison Officer - Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Build Recruitment. As a Resident Liaison Officer, you will play a key role in maintaining effective communication with residents in social housing properties during construction projects.Key...
-
Resident Liaison Officer
2 weeks ago
Walsgrave on Sowe, Warwickshire, United Kingdom Build Recruitment Full timeJob SummaryAs a Resident Liaison Officer, you will be responsible for coordinating and managing kitchen and bathroom programmed works across Coventry, Birmingham, and Black Country. This role requires excellent communication and interpersonal skills, as well as the ability to manage multiple tasks simultaneously.Main ResponsibilitiesCoordinate and manage...
-
Building Liaison Officer
1 month ago
Oldbury-on-Severn, South Gloucestershire, United Kingdom Zeal recruitment Full timeSenior Resident Liaison OfficerA permanent opportunity has arisen for an experienced and enthusiastic Senior Resident Liaison Officer to join a well-established business, supporting customers throughout adaptations and disruptive repairs to their homes.Key Responsibilities:Visiting residents' homes when required, dealing with their needs and queries.Dealing...
-
Resident Liaison Officer
4 weeks ago
Staines-upon-Thames, Surrey, United Kingdom Wates Group Full timeThe RoleWe are seeking an experienced Resident Liaison Officer to join our Planned Maintenance division within the Wates Group. As a key member of our team, you will be responsible for delivering exceptional customer service to our residents across multiple sites.Key ResponsibilitiesEstablish and manage the Tenant/Customer/Resident Liaison Service across...
-
Administrative Liaison
3 weeks ago
Henley on Thames, Oxfordshire, United Kingdom Retirement Villages Group Full timeAt Thamesfield Retirement Village, we are seeking an Administrative Liaison to join our team on a part-time basis, Monday to Friday, 9am to 2:30pm. The successful candidate will be the primary point of contact for residents and visitors, providing a warm and welcoming experience.This role will involve providing exceptional customer service to all...
-
Resident Liaison Officer
6 months ago
Kingston upon Thames, United Kingdom HLP Consulting Full timeResponsibilities: - Serve as a liaison between different departments within the organization - Facilitate communication and collaboration between teams - Gather and analyze data to identify areas for improvement - Provide support to sales team by analyzing sales data and identifying trends - Assist with customer inquiries and provide excellent customer...
-
Office Administrator
6 months ago
Newark-on-Trent, United Kingdom Reflect Recruitment Group Full timeWe are recruiting for a company based South of Newark for an Office Administrator to join their small team on a full time permanent basis. Monday to Friday office based. Can offer 8-4.30, 8.30-5 or 9-5.30. In the role of Office Administrator you will be undertaking a wide variety of basic office administration and accountancy tasks in a busy...
-
Resident Liaison Officer
4 weeks ago
Harrow on the Hill, United Kingdom Howells Solutions Limited Full timeJob Summary:Howells Solutions Limited is seeking a skilled Resident Liaison Officer to join their team in delivering Planned Works in Social Housing in the Harrow area. The successful candidate will develop positive relationships with residents, provide information and support during refurbishment, maintenance, and major works programmes, and prevent and...
-
Bookkeeper/office Administrator
5 months ago
Walton-on-Thames, United Kingdom Nichoson Nash Ltd Full timeThis is an exciting part time opportunity for a creative and well organised Bookkeeper and office administrator to join a creative and forward-thinking start-up company that specialises in producing luxury bespoke furniture at the highest level. Nicholson Nash is located on a picturesque site in Walton Upon Thames in a brand new 8000sq ft warehouse building...
-
Office Administrator
6 months ago
Walton-on-Thames, United Kingdom JustPlay Music School Full timeJustPlay Music Academy is an Immersive Music Education Company which works with Schools, Parents and Young People to provide music lessons and performance opportunities for young people and Adults in London and Surrey. We are a fast growing company that is seeking an administrator to asist with day to day tasks and help deliver the high standard of service...
-
Service Charge Officer
5 months ago
Walton-on-Thames, United Kingdom PA Housing Full time**Service Charge Officer** **Job reference**: 000839 **Salary**: £29,717 per annum **Location**: Hybrid - Case House, Surrey or Bede Island, Leicester **Employment type**: Permanent **Hours Per Week**: 35 **So what’s the role all about?** We have recently merged 2 departments to support our expanding strategic focus on customers whilst creating new...
-
Safeguarding Officer
6 months ago
Walton-on-Thames, United Kingdom PA Housing Full time**A little bit about what we are looking for...** Are you ready to lead a dynamic team, shape our neighbourhoods, and drive operational excellence? As the Safeguarding Officer at PA Housing, you will hold a pivotal position in safeguarding the well-being and rights of vulnerable individuals. Resident welfare is key in everything we do, in this role you will...
-
Disability Benefits Officer
6 months ago
Walton-on-Thames, United Kingdom PA Housing Full time**Additional role requirements**: - DBS - Full Drivers Licence with access to your own vehicle **A little bit about what we are looking for...** You will also be responsible for building and maintaining relationships with external partners including local authorities and DWP. We are happy to offer hybrid working with this role; You will be required to be...
-
Disability Benefits Officer
6 months ago
Walton-on-Thames, United Kingdom PA Housing Full time**Additional role requirements**: - DBS - Full Drivers Licence with access to your own vehicle **A little bit about what we are looking for...** You will also be responsible for building and maintaining relationships with external partners including local authorities and DWP. We are happy to offer hybrid working with this role; You will be required to be...