Call Center Customer Service Representative

3 weeks ago


City of Edinburgh, United Kingdom Meraki Talent Ltd Full time
Job Description

Call Centre Customer Service Representative

Edinburgh **must live in or around Edinburgh, Scotland**

Permanent, Full-Time

Competitive Salary + Benefits


Meraki Talent is working alongside an established organisation to support them in the growth of their Customer Service team in Edinburgh.


Our client prides themselves on delivering top-notch customer service to their clients and customers and are looking for enthusiastic, friendly, and motivated individuals to join their dynamic team. If you have a passion for helping people and solving problems, this is the perfect role for you


Key Responsibilities:


  • Answer incoming calls and provide excellent customer service.
  • Handle customer inquiries and complaints professionally and courteously.
  • Resolve issues and troubleshoot problems quickly and efficiently.
  • Accurately record details of customer interactions into the system.
  • Provide information about products, services, and policies.
  • Work closely with other departments to ensure customer satisfaction.
  • Maintain a positive and empathetic attitude towards customers at all times.


Requirements:


  • Proven experience within a call centre/customer or client services role
  • Strong communication skills (verbal and written).
  • Ability to handle a high volume of calls while remaining calm under pressure.
  • Problem-solving skills with attention to detail.
  • Basic computer literacy, including proficiency in using CRM systems and MS Office.
  • Indefinite right to work in the UK as sponsorship is not provided.


What’s on Offer:


  • Comprehensive training and ongoing support.
  • A positive and inclusive work environment.
  • Career growth opportunities.
  • Competitive salary with performance-based bonuses.


If you're ready to be part of a supportive team that values your contribution, we'd love to hear from you



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